Life Insurance Claims & Helplines For The Flood Affected

By BankBazaar | December 12, 2016

A Guide To Life Insurance Claims & Helplines

With our handy guide to the procedure for making Life Insurance claims, we’ll make things easier for you. You’ll be relieved to know that insurance companies have made claims processes much easier to help victims of floods. This guide includes all the information you may need including lists of documents required, claims procedures of various insurance providers and helpline numbers that you can contact for assistance.

General Practice Procedure for Life Insurance Death Claims

The claim intimation should contain the following information:

  • Date, place, and cause of death.

The insurance company will respond to this intimation and will request the following documents:

  • Completed Claim Form (provided by the insurance company)
  • Death Certificate
  • Policy Document
  • Deeds of assignments/ reassignments, if any
  • Legal evidence of title, if the policy is not assigned or nominated
  • Form of Discharge, executed and witnessed

The other documents that could be required as applicable are:

  • Medical attendant’s certificate
  • Hospital certificate
  • Employer’s certificate
  • Police inquest report
  • Post-mortem report

These are a few concessions made by Insurance companies.  

  • Written intimation from the claimant (Nominee) and the policy bond (if available) or claim form.
  • Original death certificate from municipal corporation or post-mortem report attested by the concerned officials, along with FIR copy attested by the Jurisdictional Police Station.
  • If none of these documents are available, the death list published by hospital/police station/local newspaper/armed forces involved in the rescue operations can be provided.
  • Photo identity (KYC) document of the claimant, along with duly filled claims form with bank account details.
  • Some companies may also ask for the photograph of the deceased. 

Here’s are the details of  various Life Insurers.

Company Name Toll Free No Email Id / Website
Aegon Life 1800-209-9090 customer.care@aegonlife.com
Aviva Life 1800-103-7766 customerservices@avivaindia.com
Bajaj Allianz 1800-209-7272 customercare@bajajallianz.co.in
Bharti-Axa Life 1800-102-4444 Service@bharti-axalife.com
Birla Sun Life 1800-270-7000

1800-22-7000 (MTNL-BSNL)

claims@birlasunlife.com
Canara HSBC 1800-103-0003/1800-180-0003 (MTNL/BSNL) claims.unit@canarahsbclife.in

customerservice@canarahsbclife.in

DHFL Pramerica 1800-102-7070

Claims Helpdesk: 0124 – 4697072

claims@dhflpramerica.com
Edelweisstokio 1800-212-1212 claims@edelweisstokio.in

care@edelweisstokio.in

Exide Life 1800-419-8228 chennai.claims@exidelife.in

care@exidelife.in

Future Generali 1800-102-2355 care@futuregenerali.in
HDFC Life 1800-266-9777 service@hdfclife.com
ICICI Prudential 1860-266-7766 lifeline@iciciprulife.com
IDBI Federal 1800-209-0502 support@idbifederal.com
India First Life 1800-209-8700 claims.support@indiafirstlife.com
Kotak Life 1800-209-8800 kli.claimsmitra@kotak.com
LIC
Max Life 1800 200 5577 claims.support@maxlifeinsurance.com
PNB Metlife 1800-425-6969 indiaservice@pnbmetlife.com
Sahara Life 1800-180-9000
SBI Life 1800-22-9090 info@sbilife.co.in 
Shriram 1800-3000-6116 onlinesupport@shriramlife.in
Star Union Daichi 1800 266 8833 / 1800-200-8833 customercare@sudlife.in
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