How To Register Your Banking Complaints Online With RBI’s Banking Ombudsman

By Steffi Dsouza | July 5, 2017

how-to-register-your-banking-complaints-online-with-rbis-banking-ombudsman

Facing a problem with any of the nationalised or public sector banks? Wondering who you should reach out to in order to lodge a complaint? Many of us may have come across such situations in the past and may not be aware of the exact process that should be followed in such situations. Well, not many may have heard about the RBI Banking Ombudsman scheme which has been created by the Government of India to redress banking complaints and concerns of individuals.

So what is a RBI Banking Ombudsman? Which banks are covered under this scheme? What is the procedure of filing an online complaint with the RBI Banking Ombudsman? We’ll tell you all about this right here!

What is the RBI Banking Ombudsman?

The Banking Ombudsman Scheme enables people/customers to file their complaints to resolve banking issues they face. The Banking Ombudsman Scheme was introduced in 2006 with the objective of enabling resolution of complaints relating to certain services rendered by banks and to facilitate the satisfaction or settlement of such complaints.

The Banking Ombudsman is a person appointed by the Reserve Bank of India, who has quasi-judicial (tribunal board which has legal powers) authority.

All commercial banks, regional rural banks, co-operative banks, and public sector and nationalised banks are covered under the Ombudsman scheme. As of now, there are 15 banking Ombudsmen who have been appointed with offices, most of which are in the state capitals.

Types of complaints

You can approach the RBI Banking Ombudsman for registering a complaint under the following categories:

  • Non-payment or inordinate delay in the payment or collection of cheques, drafts, bills etc.
  • Non-acceptance, without sufficient cause, of small denomination notes tendered for any purpose, and for charging of commission in respect thereof.
  • Non-acceptance, without sufficient cause, of coins tendered and for charging of commission in respect thereof.
  • Non-payment or delay in payment of inward remittances.
  • Failure to issue or delay in issue of drafts, pay orders or bankers’ cheques.
  • Non-adherence to prescribed working hours.
  • Failure to provide or delay in providing a banking facility (other than loans and advances) promised in writing by a bank or its direct selling agents.
  • Delays, non-credit of proceeds to parties accounts, non-payment of deposit or non-observance of the Reserve Bank directives, if any, applicable to rate of interest on deposits in any savings, current or other account maintained with a bank.
  • Complaints from Non-Resident Indians having accounts in India in relation to their remittances from abroad, deposits and other bank-related matters.
  • Refusal to open deposit accounts without any valid reason for refusal.
  • Levying of charges without adequate prior notice to the customer.
  • Non-adherence by the bank or its subsidiaries to the instructions of Reserve Bank on ATM/Debit Card operations or Credit Card operations.
  • Non-disbursement or delay in disbursement of pension (to the extent the grievance can be attributed to the action on the part of the bank concerned, but not with regard to its employees).
  • Refusal to accept or delay in accepting payment towards taxes, as required by Reserve Bank/Government.
  • Refusal to issue or delay in issuing, or failure to service or delay in servicing or redemption of Government securities.
  • Forced closure of deposit accounts without due notice or without sufficient reason.
  • Refusal to close or delay in closing the accounts.
  • Non-adherence to the fair practices code as adopted by the bank or non-adherence to the provisions of the Code of Banks Commitments to Customers issued by Banking Codes and Standards Board of India and as adopted by the bank.
  • Non-observance of Reserve Bank guidelines on engagement of recovery agents by banks.
  • Any other matter relating to the violation of the directives issued by the Reserve Bank in relation to banking or other services.
  • A customer can also lodge a complaint on the following grounds of deficiency in service with respect to loans and advance.
  • Non-observance of Reserve Bank Directives on interest rates.
  • delays in sanction, disbursement or non-observance of prescribed time schedule for disposal of loan applications.
  • Non-acceptance of application for loans without furnishing valid reasons to the applicant.
  • Non-adherence to the provisions of the fair practices code for lenders as adopted by the bank or Code of Bank’s Commitment to Customers, as the case may be.
  • Non-observance of any other direction or instruction of the Reserve Bank as may be specified by the Reserve Bank for this purpose from time to time.
  • The Banking Ombudsman may also deal with such other matter as may be specified by the Reserve Bank from time to time.

Additional Reading: How To Resolve Financial Dilemmas At Various Life Stages

It should be noted that even Non-Resident Indians holding accounts in Indian banks can register their complaints with the Ombudsman. However, before you register a complaint with the RBI Banking Ombudsman, the following conditions should be met:

  • You should have made a written complaint to the concerned bank directly
  • This written complaint to the bank should be made as soon as the issue with the bank arises. This is because the letter has to be sent within a year of the issue arising. The Ombudsman will not accept letters sent later than that.
  • You need to wait for 30 days (from the date of filing complaint to the bank). In case you are not satisfied with the bank’s answer, you can register a complaint with the Ombudsman

You can approach the Banking Ombudsman IF

  • You have not received a reply from your bank within one month from the date of receipt of complaint by the bank OR
  • The bank has rejected your complaint OR
  • You are not satisfied with bank’s reply

How to file an online complaint with the RBI Banking Ombudsman?

  • In order to file an online complaint with the RBI Ombudsman, follow these steps:
  • Log on to the official website and submit the details of your complaint (https://secweb.rbi.org.in/BO/precompltindex.htm)
  • Upload the complaint letter explaining the problem
  • Upload any supporting documents to support your complaint
  • Insert copy of the original complaint written to the concerned bank
  • Also insert copy of the response received from the concerned bank
  • All these documents need to be uploaded on the website in pdf or .txt format only

Points to remember

Here are certain important points which you should keep in mind when you decide to file a complaint with the RBI Banking Ombudsman:

  • The present complaint cannot be reported to the banking Ombudsman by either parties. In other words, you cannot re-register a complaint if you have received an answer already
  • The present complaint has not been settled through the Office of the Banking Ombudsman in any previous proceeding
  • The subject matter has not already been decided by any forum/court/arbitrator
  • The RBI Banking Ombudsman does not charge any fee for resolving customers’ complaints. The best way forward is to settle things amicably with the bank. Banks need their customers after all, and will ensure that they resolve issues, especially if there is a written complaint.

While a Banking Ombudsman will surely help resolve all your problems, we too have a bunch of financial products that will help solve your financial problems.

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58 thoughts on “How To Register Your Banking Complaints Online With RBI’s Banking Ombudsman

  1. NUTAN JAIN

    DEAR SIR KYA BANK COIN JAMA KARNE SE MANA KER SAKTI HAI , OR AGAR JAMA NAHI KARTI HAI TO KYA KARE,

    THANKS

    NUTAN JAIN
    497A/1 SETHI NAGAR
    UJJAIN

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Nutan, You can deposit coins in banks. No banks will refuse. According to the RBI, bank branches should accept coins and exchange them for notes. They should accept coins of all denominations which are legal tender under the Indian Coinage Act, 2011 from any member of public without any restriction and pay the value in notes. Cheers, Team BankBazaar

      Reply
  2. Mohsin Ali khan

    My cash not came my branch in gulbarga macca colony SBH but I was remove the cash Hyderabad Noor Khan Bazar Indian ATM cash not came out show me dekline TEL me what to do

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Mohsin Ali Khan,

      Don’t panic, your transaction could have been declined due to various reasons.
      Firstly, ensure that you have sufficient balance in your account.
      Secondly, you need to check if the ATM machine is functional.
      Thirdly, call up your bank and check with them as to why your transaction is being declined.
      Cheers,
      Team BankBazaar

      Reply
  3. Mohsin Ali khan

    My problem is gone my cash I was remove my cash in Hyderabad Noor Khan Bazar Indian ATM show me dekline my branch in gulbarga macca colony SBH branch how back my cash

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Mohsin Ali Khan,

      Don’t panic, your transaction could have been declined due to various reasons.
      Firstly, ensure that you have sufficient balance in your account.
      Secondly, you need to check if the ATM machine is functional.
      Thirdly, call up your bank and check with them as to why your transaction was declined.
      Cheers,
      Team BankBazaar

      Reply
      1. Yash Oza

        क्या बैंक का खाता बंद करने के लिए कोई चार्ज लगता है लगता है तो उसका क्या कारण है खासकर SBI बैंक के अंदर

        Reply
        1. Team BankBazaarTeam BankBazaar

          Hi Yash Oza,

          Generally banks do not charge for account closures, unless you kept the money with the bank for a really short period of time. We suggest that you check with SBI for the charges.

          Cheers,
          Team BankBazaar

          Reply
  4. JAY AANAND

    dear sir,
    my saving a/c already present n sbi bank and branch is hallia mirzapur IFSC COD is SBIN005470 and which is opreting since last 4 year for the same meany time requesting for net banking opretion but branch maneger said this of faculties not available in my branch.
    So I request you to please provide us net banking feture , I have allready submitted my document in branch .like pen card, adhar card etc.While i have id and passward .Only please allow me a rights for internet banking tranjection from my sbi branch.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi JAY AANAND OJHA,

      BankBazaar does not facilitate net banking features for any banks. Net banking facilities should be available at SBI, you will have to get your user id and initial password from SBI and then you can use this facility. Try speaking to your bank again.

      Cheers,
      Team BankBazaar

      Reply
  5. SHARDA PRASAD MAURYA

    Dear Sir,
    My saving account already present in sbi bank and branch is Cantt branch allahabad . My 14000 balence hold as a line amount since 1st april 2017 and has not yet been released. My saving a/c No. is 30005465550 and IFSC Code is SBIN0003166.
    So I request you to release my holded balence as 14000 to my account immediately.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi SHARDA PRASAD MAURYA,

      You will need to follow up with your bank to get this done. Try talking to them to find out why they are holding your money.

      Cheers,
      Team BankBazaar

      Reply
  6. Love narwani

    My self love narwani. Mere father ka account bank of india banthra branch me h. Mere father ki 6-4-2017 ko death ho gai. Unke account ki nominee meri mummy h mai unke sath bank gya bank ne mujhe bahut run kraya. Daily vo nai demand rakhte h manager meri baat nhi sunta. Ab vo kah rhe h ki witness ese hone chahiy jinka transactions 100000 ho. Mai ese ki bhi person ko nhi jaanta hu. Mere pass ek bhi money nhi h. Please meri help krey

    Reply
    1. Team BankBazaarTeam BankBazaar

      hi Love narwani,
      We are sorry to hear about your situation. We hope it gets resolved soon. The bank will not hand over the money to the nominee in case the account holder is no more. The nominee is only the custodian of the money. They will need the signature of the legal heir. If you are the only child, you can get the money for your mother. In case the bank still refuses, write to the bank headquarters stating the rules. In case you don’t get any favourable response, you can either write to the banking ombudsman or take legal action.
      Cheers,
      Team BankBazaar

      Reply
  7. test

    I got this web page from my friend who informed me concerning this
    web site and at the moment this time I am visiting this website and reading very informative content
    at this time.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hey there,

      We’re glad that you found us. Keep reading our blog for informative articles on personal finance.

      Cheers,
      Team BankBazaar

      Reply
  8. Purushottam

    Kotak Mahindara Bank — Fraud Transaction from my credit card

    1 Review
    Pu puru gupta on May 28, 2017 Mark as Resolved

    I am purushottam I am holding Kotak Bank account and credit card:

    I have get call from bank side on 9th of March 2017 from +91-9627743322, He is asking our OTP, He has already hold the all card details, But I have not share any Information I have raised a dispute on 9th of march #6804654453.I have call to customer care same time for fraud transaction after that blocked the card. Kotak C C told me Lodge FIR and sent me copy in branch.I have provide FIR copy on 20th of March.I have get mail two times your dispute closed also I have called to customer care last 20 day in 10 times but not get proper response and satisfy answer.

    Today customer care person called you can communicate to merchant.

    Also I have call to payzapp customer care :He is told me if any request from bank side we are lible to provide full details and support ASAP, Payzapp C C support me and he saying regarding your card transaction I have full proof details as details of transaction and if this question ask to me as Kotak Bank or police department or merchant then we will provide the details, He has told me your are not a merchant nor police department and not a bank side.Because bank have legal team for taking action to fraud person and police have authority to know the against your dispute and FIR.

    Why closed the request against my dispute bethout providing solution.
    Bank why not take necessary legal action against this transaction

    Why bank told me go to police and cyber crime police ans communicate to merchant.

    Kindly provide details of below points and provide solution.
    1 If I have told to C C and provide dispute form and FIR copy of Kotak this is fraud transaction why not take action after blocking the card.
    2 If same time dispute raised why not communicate merchant for this transaction for getting details and take necessary action after provide FIR copy.
    3 merchant have hold the transaction two to three day.
    4 Bank have reserve privilege for asking transaction details and take and charge criminal case.
    5 Bank always told me go to police station and crime cell Both are saying we are taking action on lots of amount in laks.
    6 I have called to payzzap customer care he told me they have full details about this transaction.
    I am too foretasted and disappoint of bank behavior.

    Kindly suggest what we should and please refund my amount ASAP.
    I had raise a compliant in 9th April about my fraud transaction still I did not received my amount bank account. Lot of time I had spoken with yes bank team they guys are not responded to complaint properly. I need my money created yo my bank account as soon as possible. Kindly I am requesting you to help me on the same to resolve my complaint.

    Thanks & Regards
    Purushottam Gupta
    9811598493

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Purushottam,

      We are sorry to hear this. However, BankBazaar cannot help you get a refund on your bank account as we are not a bank. We suggest that you meet the bank manager of the said bank and speak to him. If he is unable to resolve this then we suggest you get in touch with the ombudsman.

      We hope your issue gets resolved at the earliest. Good luck.

      Cheers,
      Team BankBazaar

      Reply
  9. Noushad

    I, Noushad V.P, residing in Kerala, India, would like to bring your kind attention that I have submitted old Indian currencies total amount of 51,000/- INR on 13/02/2017 in Reserve bank of India, Chennai having tender receipt No 004904. Since I was abroad at the time of demonetization, i could not exchange the aforesaid amount of old Indian 500 and 1000 old currencies during the period. I was in UAE during the period and i have been submitted all necessary documents and proof that i was not available during the period of demonetization.

    I was promised the amount would be credited to my account within 3 months, it has been almost 4 months since then neither my account has been credited with the amount nor have i received any information regarding the same. Kindly advise me the next step I can do it regarding in this matter. I have registered many complaints in RBI but still no reply.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Noushad,

      We suggest that you visit the RBI branch where you submitted the currency along with receipt. You could ask them to give you an update regarding the status of your submission. If you don’t get a satisfactory reply, you can write directly to the RBI headquarters. If your amount still hasn’t been credited even after these steps, you can approach the banking ombudsman to get the matter resolved.

      Cheers.
      Team BankBazaar

      Reply
  10. Ramkishan Sharma

    Is there any specified turnaround times for the complaints? How do we check the status of our complaints with the Banking Ombudsman?

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Ramkishan Sharma,
      There is no specific turnaround time, but they should be getting back to you within 30 days of lodging the complaint. You can visit the RBI website to view the status of your complaint.

      Cheers,
      BankBazaar

      Reply
  11. RAJNI SHARMA

    we have made the following Transaction THRU OXIGEN PORTAL FOR MONEY TRANSFER giving correct Account no. 51740100000637 in the name Moh. ISLAM and IFSC code BARB0000000 automatically taken by the system so as usual we proceeded for the Transaction as Under but the money not reached to the beneficiary in this account of Baroda Uttarpradesh gramin bank with IFS Code BARB0BUPGBX of Bilhaur Branch of Kanpur District as the name of account holder is coming as POTHULA RANGANAYAKUL in place of islam . perhaps it is due to wrong IFS code taken by the system so kindly arrange to refund or place in this account of Baroda Uttarpradesh gramin bank with IFS Code of Bilhaur Branch of Kanpur District
    Wallet MDN Beneficiary Name IFSC Account No. RRN

    919057482674 POTHULA RANGANAYAKUL BARB0000000 51740100000637 716018870346
    Transaction No. Mode Amount Status Date
    11538767011497012075 IMPS 5000 Success 09/06/2017 06:11

    we are the account holders of bank of baroda in jaipur and we approached to our bankers also who in turn informed us that this account is lying DORMANT in andhra pradesh snd also might have requested you on our behalf to send the said amount back either to the agency OXIGEN or refund the same in our Current Account no. 07100200000113 of BOB Jaipur.
    RAJNI SHARMA
    RAJ TELE COMMUNICATIONS

    9829092741
    लेकिन हमारी समस्या का समाधान नहीं हुआ है

    यह पैसा बरोदा उत्तर ग्रामीण बैंक बिल्हौर ब्रांच जिला कानपूर की जगह बैंक ऑफ़ बरोदा आंध्र प्रदेश में चला गया है तथा अकाउंट न. 51740100000637 भी वही होने के कारन यह खाता किसी व्यक्ति POTHULA RANGANAYAKUL का है एवं बैंक ऑफ़ बरोदा से पता करने पर यह मालूम हुआ है कि यह खाता dormant है अतः आप इस पैसे को बैंक ऑफ़ बरोदा आंध्र प्रदेश से ले कर हमें रिफंड कराये या get the amount in correct account no. 51740100000637 of Md. ISLAM at Bilaur , dist. Kanpur of Baroda Uttarpradesh gramin bank में भिजवाने का कष्ट करे

    Reply
    1. Team BankBazaar

      Hi Rajni Sharma, First, you will need to register a complaint with Bank of Baroda. This should be a written complaint. If you don’t get a satisfactory reply within 30 days, register your complaint with the Banking Ombudsman. You can do so online using the Reserve Bank of India website. Cheers, Team BankBazaar

      Reply
  12. Saurabh

    I had lot of trouble related to one fraud transaction on my credit card. The bank took more than 10 months to resolve this and during this period I was harassed for delayed payments which even affected my CIBIL score.

    Now the problem is resolved but can I file complain to get compensation so that banks understand that they have to deal with the complains properly.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Saurabh,

      We hear you. You can write to the banking ombudsman, however, they might consider this complaint as something that is already resolved.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  13. HIMANSHU KR PANDEY

    Sir
    i have withdrew money RS 10000 at CANARA BANK ATM MACHINE using my sbi debit card
    nd the transaction was successful but i didnt recieve cash although machine counted it…AND the transaction was at 10 am and i got the withdrew sms at 11pm….THE RESPONSE CODE WAS 001
    with written as transaction sucessful….

    Reply
  14. Debashis Panda

    Sir/ma’am, I have around 20,000 rupees in 10 rupees coins. And now I want to deposit that amount in my bank account. But the problem is they are not accepting that amount but instead they are suggesting to use that in market and spend them…
    So please suggest me some ways to deposit that amount.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Debashis Panda,

      The 10 rupee coin is considered as a valid currency. The banks should ideally accept this as a deposit. Please speak to the bank manager and if this issue doesn’t get resolved, you can then reach out to the Ombudsman to help you.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  15. Anoop singh

    I am student by profession .I was saves some money in my acvounts for fees but it was withdrwal by frudster cyber crime without gaving my atm card and pin no to any other person.I have a saving ac in canara bank bel balbhadrapur 246149 kotdwar uttrakhand ac no 2933108003803 from this ac rs 10,000 is withdrwal fraud on prevoius date 26/06/16. I also not receive msg alert of this transaction. I know it when I withdrawl amount my self on 04/07/16 after transaction I see direct 10,000 less then next day 05/07/16 I go to branch and entry passbook but it cames unknow entry of 10,000 to me I say it to manager I not withdrawl this amount and not gave my atm card and pin no to to any other they say write application I do but my two months rounds continue to bank they do nothing. At last they say go to police I also complaints to police but nothing do any not bank not police.one year going on I do all possibilities as I possible I also waste my extra money but nothing progress.wrost bank service of canara bank bel branch how posdible to digital india in this ciber crimes no ones takes responsibilties not bank s not police so ciber crime is increases I wants that I not get my amounts but the ciber criminals get catched that they not do again that fraudster ti any others poor citigens.please look into my case

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Anoop singh,

      We are so sorry to hear about this incident and we wish we could help you out here. In your case, if you are certain that this is a case of fraud, you could do the following:
      – Since you already have lodged a police complaint, you must keep the copy of that complaint along with all other details/responses that you received from the bank with regards to this transaction.
      – Reach out to the RBI Banking Ombudsman and explain the issue in detail with all proof that you have of this case.

      The banking Ombudsman should get back to you and give you a satisfactory response.

      We hope this gets sorted out soon. All the best.

      Cheers,
      Team BankBazaar

      Reply
  16. Harish Kaji

    मेरा बेन्क एकाउन्ट सेन्ट्रल बेन्क ओफ इन्डीया और बेन्क ओफ बरोडा सुरत गुजरात मे है और बेन्क एकाउन्ट में मैने बेन्क ओफ बरोडा मे मेरे तीन एकाउन्ट में मै नै मेरा
    एक मोबाइल नं.दीया है परंतु सेन्ट्रल बेन्क ओफ इन्डीया मेरे तीन एकाउन्ट मे अलग
    अलग-अलग नंबर मांग रहे है साहब लोग कह रहे है कि कम्प्युटर एक्सेप नहीं करता हे
    दोनो बेन्क आर.बी.आइ.के अंडर में हे तब एसा कानुन क्यु ??? मुझे एक ओर सीम कार्ड
    लेना पडा है.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Harish Kaji,

      Some banks allow customers to have multiple accounts in the same bank with the same mobile number. The customer, however, will have only one customer ID. Those banks which don’t have the concept of customer ID might require you to provide a different mobile number for each account. You can choose to open accounts with a bank that offers the customer ID facility.

      Cheers,
      Team BankBazaar

      Reply
  17. Narender kumar yadav

    Sir mare account se 200000 rs nikal liye hai kise ne delhi se atm card se or card mare pass hi ghar par tha bank wale bhi koi jawab nhi de rahi hai 1 month se jada ho gaya kuch nhi hua …mera a/c no 10173224702 sbi sector 1 b.h.e.l haridwar main hai

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Narender kumar yadav,

      If you suspect that this transaction is not your own and is some kind of a fraudulent activity, you can get in touch with the Banking Ombudsman to look into this.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  18. shailesh kushwaha

    dear sir,
    mere ICICI bank account se 13000/ deduct huwe the 1st july 2017 ko jab ki maene koi transction nhi kiya tha or uske aginst maene complaint bhi kiya tha bt ICICI bank ye nhi man rhi hai ki o transaction maene nhi kiya…
    so please help me.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi shailesh kushwaha,

      If you think this is a fraudulent transaction and that your bank isn’t helping you on this, you can reach out to the banking ombudsman to raise a complaint.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  19. SATYA NARAYANA HR

    I had issued a cheque to my Society and the same has sent for clearing through Lakshmi Vilas Bank, The Banker has wrongly presented twice for clearing to Corporation Bank instead of Canara Bank, My cheque has returned by a reason ” Wrong Delivery”. I had written a letter to LVBank for proper reason, no replay is received so far. I had returned a letter to RBI – Banagalore along with all documents but no replay is received. Kindly advice me can I Write my complaint to ombudsman , if yes give me the address.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi SATYA NARAYANA HR,

      You can defintely write to the Banking Ombudsman regarding your issue if you haven’t received a satisfactory response from the bank. Here’s how you can do it:

      Log on to the official website and submit the details of your complaint (https://secweb.rbi.org.in/BO/precompltindex.htm)
      Upload the complaint letter explaining the problem
      Upload any supporting documents to support your complaint
      Insert copy of the original complaint written to the concerned bank
      Also insert copy of the response received from the concerned bank
      All these documents need to be uploaded on the website in pdf or .txt format only

      Good luck.

      Cheers,
      Team BankBazaar

      Reply
  20. Dinesh Chandra

    Account Debit 10000 rs. My Account ICICI Bank
    Note:- One week Complete But Not Response Me, ICICI Bank, Plz Imedeatly Action This Complaint
    SR480507662

    Note:- Plz I Requested You Solve My Problem As Soon as Possible, Complaint Already Rased 03 July 2017,
    Dear Sir,
    My Saving Account No:- 004601539285, My Self- Dinesh Chandra, My D.O. Birth, 06th May 1987
    My Mother Name is:- Smt Nandi Devi

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Dinesh Chandra,

      You can write to the Banking Ombudsman if you haven’t received a satisfactory response from the bank. Here’s how to do it:
      Log on to the official website and submit the details of your complaint (https://secweb.rbi.org.in/BO/precompltindex.htm)
      Upload the complaint letter explaining the problem
      Upload any supporting documents to support your complaint
      Insert copy of the original complaint written to the concerned bank
      Also insert copy of the response received from the concerned bank
      All these documents need to be uploaded on the website in pdf or .txt format only

      Cheers,
      Team BankBazaar

      Reply
  21. gupta

    Today, 15th July at 11.30 am i approached your Kurla Depot, Kanakiya Branch to deposit VAT Challan and Cheque, which i have been doing since last few years. But today suddenly your manager refused to accept this last Vat Cheque and from 21st July GST is introduced and I may not fall within the limit of libility to be registered under GST, so may not need to any net banking online registration.

    Above incident is reported by me via twitter to Finance minster of Maharashtra and Secretory of Maharashtra govt.
    @SMungantiwar SBI kurla depot branch refuse 2 give in writing non acceptance of VÀT cheque of non customer, which was accepted up till now.

    Jitendra on Twitter
    [email protected] SBI kurla depot branch refuse 2 give in writting non acceptance of VÀT cheque of non customer, which was accepted uptil now.”
    TWITTER.COM

    Take a look at @Jitendr47183080’s Tweet: @MaharashtraSEC SBI kurla depot branch refuse 2 give in writting non acceptance of VÀT cheque of non customer, which was accepted up till now.

    All these years this branch of SBI which was earlier at Kamani and since 2 months shifted to Kurla Depot Kanakiya building, was accepting VAT cheque challan. Now last VAT challan is to be paid for last quarter under VAT ending on 30th June by 21st July but suddenly this branch has stopped accepting VAT challan for this last quarter from non customers, asking them to pay online.
    It is to be noted that liability to be registered under VAT was turnover of 10 Lakhs and now in GST many such traders/manufacturers/distributors whose turnover is below 20 lakhs whould be out of ambit of GST. So why such traders r forced to go for net banking online system just for paying one last challan under VAT.
    Please cover this issue to expose highhanded attitude of Bank in harrassing customers.
    It

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Gupta,

      We’re sorry to hear about this. If you are unable to sort this issue out with your local branch, try writing to the head office of the bank. If they are unable to help you, you can write to the RBI Banking Ombudsman. Here’s how you can go about it.

      Log on to the official website and submit the details of your complaint (https://secweb.rbi.org.in/BO/precompltindex.htm)
      Upload the complaint letter explaining the problem
      Upload any supporting documents to support your complaint
      Insert copy of the original complaint written to the concerned bank
      Also insert copy of the response received from the concerned bank
      All these documents need to be uploaded on the website in pdf or .txt format only

      We hope your problem is resolved as soon as possible.

      Cheers,
      Team BankBazaar

      Reply
  22. Pratibha Sharma

    My chequees from state bank of patiala dishonored from month 2nd June, 6th June , 3rd July,7th July and 14th July. I gave these cheques in favour of Bajaj Finserv. Nobody tell the reason of dishonored my cheques . every dishonored cheques charges deducted by bank 590/- rs. each. I complained to bank for this but they told they don’t know about reason. Bajaj finserv told they don’t know. Please solve my problem as soon as possible . I am very depressed from bank branch in which I have an account. They close my online complaints without solve my problem . Complaint id 3179641657 & 3177232555.Please credit my dishonored cheques charges which were deducted without any reason. Thanks .
    My account no. 65007275942

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Pratibha Sharma,

      We’re sorry to hear about this. Your bank should give you a reason for the dishonouring of your cheques. If you are unable to get a suitable response from your branch, try writing to the head branch. If this does not work, you can get in touch with the Banking Ombudsman to help you get more clarity on this matter.

      If you are unhappy with the services of your bank, you can open an account with another bank. Click on this link for more details.

      All the best!

      Cheers,
      Team BankBazaar

      Reply
  23. sunil singh

    My name is sunil singh account no 31587463743 in sbi rabupura IFSC SBIN1500105 issue of my 99000 rs drop in my this account please return my amount

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi sunil singh,

      Sorry to hear about this. However, we (BankBazaar) are not a Bank. Please get in touch with SBI if you think there has been a wrong debit to your account. They should be able to help you. If you aren’t satisfied with their response, then, you can reach out to the RBI Banking Ombudsman.

      Wish you good luck.

      Cheers,
      Team BankBazaar

      Reply
  24. Abhishek Chaurasia

    Complaint Id: 1707020954 On 28/5/17 time 12:18 pm I use HDFC bank atm for withdrawing 2000rs from my axis bank account but the transaction was failed and receipt comes from ATM in receipt there is clearly mention that transaction declined (I have attached the screenshot of receipt with this mail) so I just split the receipt and discard but when I received the message from my account and it says your account 790542 is debited INR 2000 on 28-07-2017 12:18 pm then I paste the receipt and keep it with me for further reference. Axis bank customer care says that “As per the confirmation received from concern team we had raised pre-arb still the other bank has rejected our dispute so the case is closed from their end.”

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Abhishek,

      Kindly raise the issue to the bank manager or nodal officer. In case, your issue still doesn’t get resolved, kindly write to the banking ombudsman.

      Cheers,
      Team BankBazaar

      Reply
  25. Adhik Salunkhe

    Hi sir mera karad urban co operative bank ltd .karad me account hai usme bank average balance hai fir bhi bank wale baar baar charge s laga rahe hai or koi jawab bhi nahi dete plz tell mi

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Adhik Salunkhe,

      If you think the bank isn’t giving you a satisfactory response on the debits, we suggest you first file a complaint with the bank manager and if you still unhappy then you could write to the banking ombudsman.

      Cheers,
      Team BankBazaar

      Reply
  26. Suresh Reddy

    Hello Sir,

    I am Suresh Reddy, My salary account in Axis Bank with A/c number 916010007251891 which is branched at Tarnaka and located in Hyderabad.

    My salary is deposit in my account on 13 June 2017 Rs 13,195/- and I cash withdraw 4000/- of IOB ATM machine at Madinaguda, which is branch of Miyapur on 13 June 2017 at evening time of near to 8pm, but ATM machine is Jump and I did not get the payment. But the payment was deducted from my account. I complained in the bank and costumer care many time, but they did not give me any response. Sir now 45 days are past and I have been upset by visiting the bank again and again. Please solve/ rectify this problem and please give me my amount after all the checks and revert back.

    Thanks you sir.

    Yours Sincerely,
    Vanamareddy Suresh Reddy,
    A/c No: 916010007251891
    Mobile: 9966848312
    Mail: [email protected]

    Reply
    1. Team BankBazaar

      Hi Suresh Reddy, We’re really sorry about this incident. Sometimes, due to a technical error, these things happen. Here is a detailed blog post on what you can do next – ATM Didn’t Dispense Cash? Account Debited? Do This. If you think this matter isn’t getting resolved despite your repetitive attempts with the bank, you must write to the banking ombudsman to get a satisfactory response. All the best. Cheers, Team BankBazaar

      Reply
  27. SANDIP KUMAR BERA

    I AM SANDIP KUMAR BERA,ME APPLY TO THE RESERVE BANK OF INDIA OMBUDSMAN ONLINE APPLY.BUT TWO PRINT OUT RECIVED.BUT WHAT PRINT OUT TWO DOCOMENT SUBMITED RBI.PLZ TEL ME.HELP ME

    Reply
    1. Team BankBazaar

      Hi SANDIP KUMAR BERA, This process does take some time. You will be given a turnaround time for your complaint. Please check the printout for the time allotted to resolve your query. All the best. Cheers, Team BankBazaar

      Reply
  28. pradeep kumar

    Dear
    Sir/madam
    Sir mera Account Hdfc ka jo ki sallri ka ji mene 03-06-2017 ko paise nikale P.n.b ke Atm se jo [Rd Public School Tappla Aligarh Utter-Predesh Pin No 202141] hea Withrollwal Time 10;28 Am ka sir machin nea kisi bhi tarh ki activite nahi ki or mere Accuont se balence kat chuka jab mean bank balo se bola to bolte hea 24 ghento mea ajayga lakin Sir sari formalti kar ke dekh li bo loug mera peasa nahi de rahe Sir comp bhi barbar ki 7 day working bas itana bol dete hea ji Sir please mera balence bapas karne ki gujjaris aap se mera account no 50100155006547 Ifsc code HDFC0000044 counsmer care comp no 351000

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Pradeep, Only your bank can help you with this. If you think they are not responding properly, kindly get the help of your banking ombudsman. Cheers, Team BankBazaar

      Reply

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