How To Register Your Banking Complaints Online With RBI’s Banking Ombudsman

By Steffi Dsouza | July 5, 2017

how-to-register-your-banking-complaints-online-with-rbis-banking-ombudsman

Facing a problem with any of the nationalised or public sector banks? Wondering who you should reach out to in order to lodge a complaint? Many of us may have come across such situations in the past and may not be aware of the exact process that should be followed in such situations. Well, not many may have heard about the RBI Banking Ombudsman scheme which has been created by the Government of India to redress banking complaints and concerns of individuals.

So what is a RBI Banking Ombudsman? Which banks are covered under this scheme? What is the procedure of filing an online complaint with the RBI Banking Ombudsman? We’ll tell you all about this right here!

What is the RBI Banking Ombudsman?

The Banking Ombudsman Scheme enables people/customers to file their complaints to resolve banking issues they face. The Banking Ombudsman Scheme was introduced in 2006 with the objective of enabling resolution of complaints relating to certain services rendered by banks and to facilitate the satisfaction or settlement of such complaints.

The Banking Ombudsman is a person appointed by the Reserve Bank of India, who has quasi-judicial (tribunal board which has legal powers) authority.

All commercial banks, regional rural banks, co-operative banks, and public sector and nationalised banks are covered under the Ombudsman scheme. As of now, there are 15 banking Ombudsmen who have been appointed with offices, most of which are in the state capitals.

Types of complaints

You can approach the RBI Banking Ombudsman for registering a complaint under the following categories:

  • Non-payment or inordinate delay in the payment or collection of cheques, drafts, bills etc.
  • Non-acceptance, without sufficient cause, of small denomination notes tendered for any purpose, and for charging of commission in respect thereof.
  • Non-acceptance, without sufficient cause, of coins tendered and for charging of commission in respect thereof.
  • Non-payment or delay in payment of inward remittances.
  • Failure to issue or delay in issue of drafts, pay orders or bankers’ cheques.
  • Non-adherence to prescribed working hours.
  • Failure to provide or delay in providing a banking facility (other than loans and advances) promised in writing by a bank or its direct selling agents.
  • Delays, non-credit of proceeds to parties accounts, non-payment of deposit or non-observance of the Reserve Bank directives, if any, applicable to rate of interest on deposits in any savings, current or other account maintained with a bank.
  • Complaints from Non-Resident Indians having accounts in India in relation to their remittances from abroad, deposits and other bank-related matters.
  • Refusal to open deposit accounts without any valid reason for refusal.
  • Levying of charges without adequate prior notice to the customer.
  • Non-adherence by the bank or its subsidiaries to the instructions of Reserve Bank on ATM/Debit Card operations or Credit Card operations.
  • Non-disbursement or delay in disbursement of pension (to the extent the grievance can be attributed to the action on the part of the bank concerned, but not with regard to its employees).
  • Refusal to accept or delay in accepting payment towards taxes, as required by Reserve Bank/Government.
  • Refusal to issue or delay in issuing, or failure to service or delay in servicing or redemption of Government securities.
  • Forced closure of deposit accounts without due notice or without sufficient reason.
  • Refusal to close or delay in closing the accounts.
  • Non-adherence to the fair practices code as adopted by the bank or non-adherence to the provisions of the Code of Banks Commitments to Customers issued by Banking Codes and Standards Board of India and as adopted by the bank.
  • Non-observance of Reserve Bank guidelines on engagement of recovery agents by banks.
  • Any other matter relating to the violation of the directives issued by the Reserve Bank in relation to banking or other services.
  • A customer can also lodge a complaint on the following grounds of deficiency in service with respect to loans and advance.
  • Non-observance of Reserve Bank Directives on interest rates.
  • delays in sanction, disbursement or non-observance of prescribed time schedule for disposal of loan applications.
  • Non-acceptance of application for loans without furnishing valid reasons to the applicant.
  • Non-adherence to the provisions of the fair practices code for lenders as adopted by the bank or Code of Bank’s Commitment to Customers, as the case may be.
  • Non-observance of any other direction or instruction of the Reserve Bank as may be specified by the Reserve Bank for this purpose from time to time.
  • The Banking Ombudsman may also deal with such other matter as may be specified by the Reserve Bank from time to time.

Additional Reading: How To Resolve Financial Dilemmas At Various Life Stages

It should be noted that even Non-Resident Indians holding accounts in Indian banks can register their complaints with the Ombudsman. However, before you register a complaint with the RBI Banking Ombudsman, the following conditions should be met:

  • You should have made a written complaint to the concerned bank directly
  • This written complaint to the bank should be made as soon as the issue with the bank arises. This is because the letter has to be sent within a year of the issue arising. The Ombudsman will not accept letters sent later than that.
  • You need to wait for 30 days (from the date of filing complaint to the bank). In case you are not satisfied with the bank’s answer, you can register a complaint with the Ombudsman

You can approach the Banking Ombudsman IF

  • You have not received a reply from your bank within one month from the date of receipt of complaint by the bank OR
  • The bank has rejected your complaint OR
  • You are not satisfied with bank’s reply

How to file an online complaint with the RBI Banking Ombudsman?

  • In order to file an online complaint with the RBI Ombudsman, follow these steps:
  • Log on to the official website and submit the details of your complaint (https://secweb.rbi.org.in/BO/precompltindex.htm)
  • Upload the complaint letter explaining the problem
  • Upload any supporting documents to support your complaint
  • Insert copy of the original complaint written to the concerned bank
  • Also insert copy of the response received from the concerned bank
  • All these documents need to be uploaded on the website in pdf or .txt format only

Points to remember

Here are certain important points which you should keep in mind when you decide to file a complaint with the RBI Banking Ombudsman:

  • The present complaint cannot be reported to the banking Ombudsman by either parties. In other words, you cannot re-register a complaint if you have received an answer already
  • The present complaint has not been settled through the Office of the Banking Ombudsman in any previous proceeding
  • The subject matter has not already been decided by any forum/court/arbitrator
  • The RBI Banking Ombudsman does not charge any fee for resolving customers’ complaints. The best way forward is to settle things amicably with the bank. Banks need their customers after all, and will ensure that they resolve issues, especially if there is a written complaint.

While a Banking Ombudsman will surely help resolve all your problems, we too have a bunch of financial products that will help solve your financial problems.

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113 thoughts on “How To Register Your Banking Complaints Online With RBI’s Banking Ombudsman

  1. NUTAN JAIN

    DEAR SIR KYA BANK COIN JAMA KARNE SE MANA KER SAKTI HAI , OR AGAR JAMA NAHI KARTI HAI TO KYA KARE,

    THANKS

    NUTAN JAIN
    497A/1 SETHI NAGAR
    UJJAIN

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Nutan, You can deposit coins in banks. No banks will refuse. According to the RBI, bank branches should accept coins and exchange them for notes. They should accept coins of all denominations which are legal tender under the Indian Coinage Act, 2011 from any member of public without any restriction and pay the value in notes. Cheers, Team BankBazaar

      Reply
  2. Mohsin Ali khan

    My cash not came my branch in gulbarga macca colony SBH but I was remove the cash Hyderabad Noor Khan Bazar Indian ATM cash not came out show me dekline TEL me what to do

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Mohsin Ali Khan,

      Don’t panic, your transaction could have been declined due to various reasons.
      Firstly, ensure that you have sufficient balance in your account.
      Secondly, you need to check if the ATM machine is functional.
      Thirdly, call up your bank and check with them as to why your transaction is being declined.
      Cheers,
      Team BankBazaar

      Reply
  3. Mohsin Ali khan

    My problem is gone my cash I was remove my cash in Hyderabad Noor Khan Bazar Indian ATM show me dekline my branch in gulbarga macca colony SBH branch how back my cash

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Mohsin Ali Khan,

      Don’t panic, your transaction could have been declined due to various reasons.
      Firstly, ensure that you have sufficient balance in your account.
      Secondly, you need to check if the ATM machine is functional.
      Thirdly, call up your bank and check with them as to why your transaction was declined.
      Cheers,
      Team BankBazaar

      Reply
      1. Yash Oza

        क्या बैंक का खाता बंद करने के लिए कोई चार्ज लगता है लगता है तो उसका क्या कारण है खासकर SBI बैंक के अंदर

        Reply
        1. Team BankBazaarTeam BankBazaar

          Hi Yash Oza,

          Generally banks do not charge for account closures, unless you kept the money with the bank for a really short period of time. We suggest that you check with SBI for the charges.

          Cheers,
          Team BankBazaar

          Reply
  4. JAY AANAND

    dear sir,
    my saving a/c already present n sbi bank and branch is hallia mirzapur IFSC COD is SBIN005470 and which is opreting since last 4 year for the same meany time requesting for net banking opretion but branch maneger said this of faculties not available in my branch.
    So I request you to please provide us net banking feture , I have allready submitted my document in branch .like pen card, adhar card etc.While i have id and passward .Only please allow me a rights for internet banking tranjection from my sbi branch.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi JAY AANAND OJHA,

      BankBazaar does not facilitate net banking features for any banks. Net banking facilities should be available at SBI, you will have to get your user id and initial password from SBI and then you can use this facility. Try speaking to your bank again.

      Cheers,
      Team BankBazaar

      Reply
  5. SHARDA PRASAD MAURYA

    Dear Sir,
    My saving account already present in sbi bank and branch is Cantt branch allahabad . My 14000 balence hold as a line amount since 1st april 2017 and has not yet been released. My saving a/c No. is 30005465550 and IFSC Code is SBIN0003166.
    So I request you to release my holded balence as 14000 to my account immediately.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi SHARDA PRASAD MAURYA,

      You will need to follow up with your bank to get this done. Try talking to them to find out why they are holding your money.

      Cheers,
      Team BankBazaar

      Reply
  6. Love narwani

    My self love narwani. Mere father ka account bank of india banthra branch me h. Mere father ki 6-4-2017 ko death ho gai. Unke account ki nominee meri mummy h mai unke sath bank gya bank ne mujhe bahut run kraya. Daily vo nai demand rakhte h manager meri baat nhi sunta. Ab vo kah rhe h ki witness ese hone chahiy jinka transactions 100000 ho. Mai ese ki bhi person ko nhi jaanta hu. Mere pass ek bhi money nhi h. Please meri help krey

    Reply
    1. Team BankBazaarTeam BankBazaar

      hi Love narwani,
      We are sorry to hear about your situation. We hope it gets resolved soon. The bank will not hand over the money to the nominee in case the account holder is no more. The nominee is only the custodian of the money. They will need the signature of the legal heir. If you are the only child, you can get the money for your mother. In case the bank still refuses, write to the bank headquarters stating the rules. In case you don’t get any favourable response, you can either write to the banking ombudsman or take legal action.
      Cheers,
      Team BankBazaar

      Reply
  7. test

    I got this web page from my friend who informed me concerning this
    web site and at the moment this time I am visiting this website and reading very informative content
    at this time.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hey there,

      We’re glad that you found us. Keep reading our blog for informative articles on personal finance.

      Cheers,
      Team BankBazaar

      Reply
  8. Purushottam

    Kotak Mahindara Bank — Fraud Transaction from my credit card

    1 Review
    Pu puru gupta on May 28, 2017 Mark as Resolved

    I am purushottam I am holding Kotak Bank account and credit card:

    I have get call from bank side on 9th of March 2017 from +91-9627743322, He is asking our OTP, He has already hold the all card details, But I have not share any Information I have raised a dispute on 9th of march #6804654453.I have call to customer care same time for fraud transaction after that blocked the card. Kotak C C told me Lodge FIR and sent me copy in branch.I have provide FIR copy on 20th of March.I have get mail two times your dispute closed also I have called to customer care last 20 day in 10 times but not get proper response and satisfy answer.

    Today customer care person called you can communicate to merchant.

    Also I have call to payzapp customer care :He is told me if any request from bank side we are lible to provide full details and support ASAP, Payzapp C C support me and he saying regarding your card transaction I have full proof details as details of transaction and if this question ask to me as Kotak Bank or police department or merchant then we will provide the details, He has told me your are not a merchant nor police department and not a bank side.Because bank have legal team for taking action to fraud person and police have authority to know the against your dispute and FIR.

    Why closed the request against my dispute bethout providing solution.
    Bank why not take necessary legal action against this transaction

    Why bank told me go to police and cyber crime police ans communicate to merchant.

    Kindly provide details of below points and provide solution.
    1 If I have told to C C and provide dispute form and FIR copy of Kotak this is fraud transaction why not take action after blocking the card.
    2 If same time dispute raised why not communicate merchant for this transaction for getting details and take necessary action after provide FIR copy.
    3 merchant have hold the transaction two to three day.
    4 Bank have reserve privilege for asking transaction details and take and charge criminal case.
    5 Bank always told me go to police station and crime cell Both are saying we are taking action on lots of amount in laks.
    6 I have called to payzzap customer care he told me they have full details about this transaction.
    I am too foretasted and disappoint of bank behavior.

    Kindly suggest what we should and please refund my amount ASAP.
    I had raise a compliant in 9th April about my fraud transaction still I did not received my amount bank account. Lot of time I had spoken with yes bank team they guys are not responded to complaint properly. I need my money created yo my bank account as soon as possible. Kindly I am requesting you to help me on the same to resolve my complaint.

    Thanks & Regards
    Purushottam Gupta
    9811598493

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Purushottam,

      We are sorry to hear this. However, BankBazaar cannot help you get a refund on your bank account as we are not a bank. We suggest that you meet the bank manager of the said bank and speak to him. If he is unable to resolve this then we suggest you get in touch with the ombudsman.

      We hope your issue gets resolved at the earliest. Good luck.

      Cheers,
      Team BankBazaar

      Reply
  9. Noushad

    I, Noushad V.P, residing in Kerala, India, would like to bring your kind attention that I have submitted old Indian currencies total amount of 51,000/- INR on 13/02/2017 in Reserve bank of India, Chennai having tender receipt No 004904. Since I was abroad at the time of demonetization, i could not exchange the aforesaid amount of old Indian 500 and 1000 old currencies during the period. I was in UAE during the period and i have been submitted all necessary documents and proof that i was not available during the period of demonetization.

    I was promised the amount would be credited to my account within 3 months, it has been almost 4 months since then neither my account has been credited with the amount nor have i received any information regarding the same. Kindly advise me the next step I can do it regarding in this matter. I have registered many complaints in RBI but still no reply.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Noushad,

      We suggest that you visit the RBI branch where you submitted the currency along with receipt. You could ask them to give you an update regarding the status of your submission. If you don’t get a satisfactory reply, you can write directly to the RBI headquarters. If your amount still hasn’t been credited even after these steps, you can approach the banking ombudsman to get the matter resolved.

      Cheers.
      Team BankBazaar

      Reply
  10. Ramkishan Sharma

    Is there any specified turnaround times for the complaints? How do we check the status of our complaints with the Banking Ombudsman?

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Ramkishan Sharma,
      There is no specific turnaround time, but they should be getting back to you within 30 days of lodging the complaint. You can visit the RBI website to view the status of your complaint.

      Cheers,
      BankBazaar

      Reply
  11. Saurabh

    I had lot of trouble related to one fraud transaction on my credit card. The bank took more than 10 months to resolve this and during this period I was harassed for delayed payments which even affected my CIBIL score.

    Now the problem is resolved but can I file complain to get compensation so that banks understand that they have to deal with the complains properly.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Saurabh,

      We hear you. You can write to the banking ombudsman, however, they might consider this complaint as something that is already resolved.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  12. HIMANSHU KR PANDEY

    Sir
    i have withdrew money RS 10000 at CANARA BANK ATM MACHINE using my sbi debit card
    nd the transaction was successful but i didnt recieve cash although machine counted it…AND the transaction was at 10 am and i got the withdrew sms at 11pm….THE RESPONSE CODE WAS 001
    with written as transaction sucessful….

    Reply
  13. Debashis Panda

    Sir/ma’am, I have around 20,000 rupees in 10 rupees coins. And now I want to deposit that amount in my bank account. But the problem is they are not accepting that amount but instead they are suggesting to use that in market and spend them…
    So please suggest me some ways to deposit that amount.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Debashis Panda,

      The 10 rupee coin is considered as a valid currency. The banks should ideally accept this as a deposit. Please speak to the bank manager and if this issue doesn’t get resolved, you can then reach out to the Ombudsman to help you.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  14. Anoop singh

    I am student by profession .I was saves some money in my acvounts for fees but it was withdrwal by frudster cyber crime without gaving my atm card and pin no to any other person.I have a saving ac in canara bank bel balbhadrapur 246149 kotdwar uttrakhand ac no 2933108003803 from this ac rs 10,000 is withdrwal fraud on prevoius date 26/06/16. I also not receive msg alert of this transaction. I know it when I withdrawl amount my self on 04/07/16 after transaction I see direct 10,000 less then next day 05/07/16 I go to branch and entry passbook but it cames unknow entry of 10,000 to me I say it to manager I not withdrawl this amount and not gave my atm card and pin no to to any other they say write application I do but my two months rounds continue to bank they do nothing. At last they say go to police I also complaints to police but nothing do any not bank not police.one year going on I do all possibilities as I possible I also waste my extra money but nothing progress.wrost bank service of canara bank bel branch how posdible to digital india in this ciber crimes no ones takes responsibilties not bank s not police so ciber crime is increases I wants that I not get my amounts but the ciber criminals get catched that they not do again that fraudster ti any others poor citigens.please look into my case

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Anoop singh,

      We are so sorry to hear about this incident and we wish we could help you out here. In your case, if you are certain that this is a case of fraud, you could do the following:
      – Since you already have lodged a police complaint, you must keep the copy of that complaint along with all other details/responses that you received from the bank with regards to this transaction.
      – Reach out to the RBI Banking Ombudsman and explain the issue in detail with all proof that you have of this case.

      The banking Ombudsman should get back to you and give you a satisfactory response.

      We hope this gets sorted out soon. All the best.

      Cheers,
      Team BankBazaar

      Reply
  15. Harish Kaji

    मेरा बेन्क एकाउन्ट सेन्ट्रल बेन्क ओफ इन्डीया और बेन्क ओफ बरोडा सुरत गुजरात मे है और बेन्क एकाउन्ट में मैने बेन्क ओफ बरोडा मे मेरे तीन एकाउन्ट में मै नै मेरा
    एक मोबाइल नं.दीया है परंतु सेन्ट्रल बेन्क ओफ इन्डीया मेरे तीन एकाउन्ट मे अलग
    अलग-अलग नंबर मांग रहे है साहब लोग कह रहे है कि कम्प्युटर एक्सेप नहीं करता हे
    दोनो बेन्क आर.बी.आइ.के अंडर में हे तब एसा कानुन क्यु ??? मुझे एक ओर सीम कार्ड
    लेना पडा है.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Harish Kaji,

      Some banks allow customers to have multiple accounts in the same bank with the same mobile number. The customer, however, will have only one customer ID. Those banks which don’t have the concept of customer ID might require you to provide a different mobile number for each account. You can choose to open accounts with a bank that offers the customer ID facility.

      Cheers,
      Team BankBazaar

      Reply
  16. Narender kumar yadav

    Sir mare account se 200000 rs nikal liye hai kise ne delhi se atm card se or card mare pass hi ghar par tha bank wale bhi koi jawab nhi de rahi hai 1 month se jada ho gaya kuch nhi hua …mera a/c no 10173224702 sbi sector 1 b.h.e.l haridwar main hai

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Narender kumar yadav,

      If you suspect that this transaction is not your own and is some kind of a fraudulent activity, you can get in touch with the Banking Ombudsman to look into this.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  17. shailesh kushwaha

    dear sir,
    mere ICICI bank account se 13000/ deduct huwe the 1st july 2017 ko jab ki maene koi transction nhi kiya tha or uske aginst maene complaint bhi kiya tha bt ICICI bank ye nhi man rhi hai ki o transaction maene nhi kiya…
    so please help me.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi shailesh kushwaha,

      If you think this is a fraudulent transaction and that your bank isn’t helping you on this, you can reach out to the banking ombudsman to raise a complaint.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  18. SATYA NARAYANA HR

    I had issued a cheque to my Society and the same has sent for clearing through Lakshmi Vilas Bank, The Banker has wrongly presented twice for clearing to Corporation Bank instead of Canara Bank, My cheque has returned by a reason ” Wrong Delivery”. I had written a letter to LVBank for proper reason, no replay is received so far. I had returned a letter to RBI – Banagalore along with all documents but no replay is received. Kindly advice me can I Write my complaint to ombudsman , if yes give me the address.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi SATYA NARAYANA HR,

      You can defintely write to the Banking Ombudsman regarding your issue if you haven’t received a satisfactory response from the bank. Here’s how you can do it:

      Log on to the official website and submit the details of your complaint (https://secweb.rbi.org.in/BO/precompltindex.htm)
      Upload the complaint letter explaining the problem
      Upload any supporting documents to support your complaint
      Insert copy of the original complaint written to the concerned bank
      Also insert copy of the response received from the concerned bank
      All these documents need to be uploaded on the website in pdf or .txt format only

      Good luck.

      Cheers,
      Team BankBazaar

      Reply
  19. Dinesh Chandra

    Account Debit 10000 rs. My Account ICICI Bank
    Note:- One week Complete But Not Response Me, ICICI Bank, Plz Imedeatly Action This Complaint
    SR480507662

    Note:- Plz I Requested You Solve My Problem As Soon as Possible, Complaint Already Rased 03 July 2017,
    Dear Sir,
    My Saving Account No:- 004601539285, My Self- Dinesh Chandra, My D.O. Birth, 06th May 1987
    My Mother Name is:- Smt Nandi Devi

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Dinesh Chandra,

      You can write to the Banking Ombudsman if you haven’t received a satisfactory response from the bank. Here’s how to do it:
      Log on to the official website and submit the details of your complaint (https://secweb.rbi.org.in/BO/precompltindex.htm)
      Upload the complaint letter explaining the problem
      Upload any supporting documents to support your complaint
      Insert copy of the original complaint written to the concerned bank
      Also insert copy of the response received from the concerned bank
      All these documents need to be uploaded on the website in pdf or .txt format only

      Cheers,
      Team BankBazaar

      Reply
  20. gupta

    Today, 15th July at 11.30 am i approached your Kurla Depot, Kanakiya Branch to deposit VAT Challan and Cheque, which i have been doing since last few years. But today suddenly your manager refused to accept this last Vat Cheque and from 21st July GST is introduced and I may not fall within the limit of libility to be registered under GST, so may not need to any net banking online registration.

    Above incident is reported by me via twitter to Finance minster of Maharashtra and Secretory of Maharashtra govt.
    @SMungantiwar SBI kurla depot branch refuse 2 give in writing non acceptance of VÀT cheque of non customer, which was accepted up till now.

    Jitendra on Twitter
    “@SMungantiwar SBI kurla depot branch refuse 2 give in writting non acceptance of VÀT cheque of non customer, which was accepted uptil now.”
    TWITTER.COM

    Take a look at @Jitendr47183080’s Tweet: @MaharashtraSEC SBI kurla depot branch refuse 2 give in writting non acceptance of VÀT cheque of non customer, which was accepted up till now.

    All these years this branch of SBI which was earlier at Kamani and since 2 months shifted to Kurla Depot Kanakiya building, was accepting VAT cheque challan. Now last VAT challan is to be paid for last quarter under VAT ending on 30th June by 21st July but suddenly this branch has stopped accepting VAT challan for this last quarter from non customers, asking them to pay online.
    It is to be noted that liability to be registered under VAT was turnover of 10 Lakhs and now in GST many such traders/manufacturers/distributors whose turnover is below 20 lakhs whould be out of ambit of GST. So why such traders r forced to go for net banking online system just for paying one last challan under VAT.
    Please cover this issue to expose highhanded attitude of Bank in harrassing customers.
    It

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Gupta,

      We’re sorry to hear about this. If you are unable to sort this issue out with your local branch, try writing to the head office of the bank. If they are unable to help you, you can write to the RBI Banking Ombudsman. Here’s how you can go about it.

      Log on to the official website and submit the details of your complaint (https://secweb.rbi.org.in/BO/precompltindex.htm)
      Upload the complaint letter explaining the problem
      Upload any supporting documents to support your complaint
      Insert copy of the original complaint written to the concerned bank
      Also insert copy of the response received from the concerned bank
      All these documents need to be uploaded on the website in pdf or .txt format only

      We hope your problem is resolved as soon as possible.

      Cheers,
      Team BankBazaar

      Reply
  21. Pratibha Sharma

    My chequees from state bank of patiala dishonored from month 2nd June, 6th June , 3rd July,7th July and 14th July. I gave these cheques in favour of Bajaj Finserv. Nobody tell the reason of dishonored my cheques . every dishonored cheques charges deducted by bank 590/- rs. each. I complained to bank for this but they told they don’t know about reason. Bajaj finserv told they don’t know. Please solve my problem as soon as possible . I am very depressed from bank branch in which I have an account. They close my online complaints without solve my problem . Complaint id 3179641657 & 3177232555.Please credit my dishonored cheques charges which were deducted without any reason. Thanks .
    My account no. 65007275942

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Pratibha Sharma,

      We’re sorry to hear about this. Your bank should give you a reason for the dishonouring of your cheques. If you are unable to get a suitable response from your branch, try writing to the head branch. If this does not work, you can get in touch with the Banking Ombudsman to help you get more clarity on this matter.

      If you are unhappy with the services of your bank, you can open an account with another bank. Click on this link for more details.

      All the best!

      Cheers,
      Team BankBazaar

      Reply
  22. sunil singh

    My name is sunil singh account no 31587463743 in sbi rabupura IFSC SBIN1500105 issue of my 99000 rs drop in my this account please return my amount

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi sunil singh,

      Sorry to hear about this. However, we (BankBazaar) are not a Bank. Please get in touch with SBI if you think there has been a wrong debit to your account. They should be able to help you. If you aren’t satisfied with their response, then, you can reach out to the RBI Banking Ombudsman.

      Wish you good luck.

      Cheers,
      Team BankBazaar

      Reply
  23. Abhishek Chaurasia

    Complaint Id: 1707020954 On 28/5/17 time 12:18 pm I use HDFC bank atm for withdrawing 2000rs from my axis bank account but the transaction was failed and receipt comes from ATM in receipt there is clearly mention that transaction declined (I have attached the screenshot of receipt with this mail) so I just split the receipt and discard but when I received the message from my account and it says your account 790542 is debited INR 2000 on 28-07-2017 12:18 pm then I paste the receipt and keep it with me for further reference. Axis bank customer care says that “As per the confirmation received from concern team we had raised pre-arb still the other bank has rejected our dispute so the case is closed from their end.”

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Abhishek,

      Kindly raise the issue to the bank manager or nodal officer. In case, your issue still doesn’t get resolved, kindly write to the banking ombudsman.

      Cheers,
      Team BankBazaar

      Reply
  24. Adhik Salunkhe

    Hi sir mera karad urban co operative bank ltd .karad me account hai usme bank average balance hai fir bhi bank wale baar baar charge s laga rahe hai or koi jawab bhi nahi dete plz tell mi

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Adhik Salunkhe,

      If you think the bank isn’t giving you a satisfactory response on the debits, we suggest you first file a complaint with the bank manager and if you still unhappy then you could write to the banking ombudsman.

      Cheers,
      Team BankBazaar

      Reply
  25. Suresh Reddy

    Hello Sir,

    I am Suresh Reddy, My salary account in Axis Bank with A/c number 916010007251891 which is branched at Tarnaka and located in Hyderabad.

    My salary is deposit in my account on 13 June 2017 Rs 13,195/- and I cash withdraw 4000/- of IOB ATM machine at Madinaguda, which is branch of Miyapur on 13 June 2017 at evening time of near to 8pm, but ATM machine is Jump and I did not get the payment. But the payment was deducted from my account. I complained in the bank and costumer care many time, but they did not give me any response. Sir now 45 days are past and I have been upset by visiting the bank again and again. Please solve/ rectify this problem and please give me my amount after all the checks and revert back.

    Thanks you sir.

    Yours Sincerely,
    Vanamareddy Suresh Reddy,
    A/c No: 916010007251891
    Mobile: 9966848312
    Mail: vanamareddysuresh@gmail.com

    Reply
    1. Team BankBazaar

      Hi Suresh Reddy, We’re really sorry about this incident. Sometimes, due to a technical error, these things happen. Here is a detailed blog post on what you can do next – ATM Didn’t Dispense Cash? Account Debited? Do This. If you think this matter isn’t getting resolved despite your repetitive attempts with the bank, you must write to the banking ombudsman to get a satisfactory response. All the best. Cheers, Team BankBazaar

      Reply
  26. SANDIP KUMAR BERA

    I AM SANDIP KUMAR BERA,ME APPLY TO THE RESERVE BANK OF INDIA OMBUDSMAN ONLINE APPLY.BUT TWO PRINT OUT RECIVED.BUT WHAT PRINT OUT TWO DOCOMENT SUBMITED RBI.PLZ TEL ME.HELP ME

    Reply
    1. Team BankBazaar

      Hi SANDIP KUMAR BERA, This process does take some time. You will be given a turnaround time for your complaint. Please check the printout for the time allotted to resolve your query. All the best. Cheers, Team BankBazaar

      Reply
  27. pradeep kumar

    Dear
    Sir/madam
    Sir mera Account Hdfc ka jo ki sallri ka ji mene 03-06-2017 ko paise nikale P.n.b ke Atm se jo [Rd Public School Tappla Aligarh Utter-Predesh Pin No 202141] hea Withrollwal Time 10;28 Am ka sir machin nea kisi bhi tarh ki activite nahi ki or mere Accuont se balence kat chuka jab mean bank balo se bola to bolte hea 24 ghento mea ajayga lakin Sir sari formalti kar ke dekh li bo loug mera peasa nahi de rahe Sir comp bhi barbar ki 7 day working bas itana bol dete hea ji Sir please mera balence bapas karne ki gujjaris aap se mera account no 50100155006547 Ifsc code HDFC0000044 counsmer care comp no 351000

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Pradeep, Only your bank can help you with this. If you think they are not responding properly, kindly get the help of your banking ombudsman. Cheers, Team BankBazaar

      Reply
      1. Pradeep Kumar

        Dear Sir,
        Mera bank is mamle me koi bhi reaction nahi le raha hai. jub bhi unko call ya complain krta hu to wo date de dete hai lekin sir koi bhi is mamle ko sahi nahi kr pa raha hai .
        PNB bank ATM jisme se maine paisa Withdraw kiya tha Jiska PNB bank wale CCTV Footage bhi nahi dikha rahe hai or na hi de rahe hai. Jisse ye sabit ho sake ki maine paisa nikala hai ya nahi.

        Sir,
        apse niwedan hai ki aap isme meri madat kare.
        mai apka sada abhari rahunga.

        Pradeep Kumar.

        Reply
        1. Team BankBazaarTeam BankBazaar

          Hi Pradeep, We kindly request you to approach your banking ombudsman with the complaint. Cheers, Team BankBazaar

          Reply
          1. pradeep kumar

            Dear /Sir
            mera bank koi bhi help karne ko agree nahi hea is karan meane aap ko requset bhaji thi aur aap bhi maana kar rahe ho aap hi sochu hum jease loge khaha se help le ji jo mera peasa mujhe mil sake

          2. Team BankBazaarTeam BankBazaar

            Hi Pradeep,

            We’re extremely sorry about this. Unfortunately, we won’t be able to help you in getting your money back. We can only give you advice on what can be done. And as mentioned before, you’ll need to get in touch with RBI’s banking ombudsman and register your complaint. Hope you get your money back at the earliest.

            Cheers,
            Team BankBazaar

  28. NITESH KUMAR BHARDWAJ

    Sir. Mujhe apna khata khulwana hai iske liye mujhe kya karna chahiee

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Nitesh,

      Kindly get in touch with any bank of your choice and follow their procedure.

      Cheers,
      Team BankBazaar

      Reply
  29. Sunita

    Dear Bank Bazar Team,

    I want to change my name to “SUNITA” from “SUNITA BHANDARI” as mentioned in my SBI Bank account, but the branch manger refuses..Even after showing valid PAN a nd AADHAR. What should I do? Please Guide .

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Sunita,

      You can request a name change if you’re married, divorced or have changed your name after notifying the same in the Gazette. All you need to do is submit the appropriate documents along with a request to change your name in your bank account details. If your branch manager refuses, write to the headquarters of the bank.

      Cheers,
      Team BankBazaar

      Reply
  30. Sidharth kumar

    My account was opend under jan dhan account suddenly my bank changed it to normal account without my information now they are charging me for not maintaining my minimum account balance
    They even refused to open a new jan dhan account

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Sidharth kumar,

      Have you raised this concern with the manager of the bank? You can escalate this matter and wait for a response from your bank. However, in case you don’t receive a satisfactory reply from them, we suggest you take this up with the Banking Ombudsman.

      Cheers,
      Team BankBazaar

      Reply
  31. M M Waris

    Dear Bank Bazaar team,
    My money got withdrawn (stolen) by ATM card cloning. It was 80,000/- rupees withdrawn at ATM of another city. I have lodged written complaint to SBI. Also filed FIR. It is now 1 month, but no action is taken by Bank. I have lost confidence in e-transactions, POS terminals and even net banking.

    Bank manager verbally told that your card may have been cloned in some POS terminal. If bank cannot provide safe custody of my money, then what can they expect from customers? It is the Bank’s responsibility to provide secure technology. And if they cannot do so, then they should take care of their customer’s money.

    What is the guideline for the refund in such cases. Please let me know the chances of refund. Thanks

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi M M Waris,

      We’re so sorry to hear this.Unfortunately instances of fraud are on the rise and sadly neither the banks nor other financial institutuions have come up with a fool-proof plan to secure this technlogy. In your case, since you have already lodged an FIR and submitted a written complaint to the bank, we request you to follow up with them and get a timeline on when they will be able to look into this matter. Usually, banks do take a while to investigate fradulent cases and it is only fair that we give them ample time to look into the matter.

      However, if you’re not satisfied with their response and want to take it up with the Banking Ombudsman, you can get in touch with them directly. They should be able to expediate the process with your bank’s branch. Chip Credit Cards and Debit Cards are generally more secure than magnetic stripe cards. If you want to get one, click here.

      We wish you all the best.

      Cheers,
      Team BankBazaar

      Reply
  32. ashok chhabra,press reporter in punjab kesari

    R/SIR I AM CUSTUMER OF SBBJ LAST FIFTEEN YEAR ,ON 22ND AUG2017 I WENT SBI BANK PD CHOWK TO TAKE PAYMENTS OF SELF CHEQUE BUT BRANCH CASHIER & MANAGER NOT WITHDRAW PAYMENTS & MISSBEHAVE ALSO THANKS ASHOK CHHABRA 9414503609

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi ashok chhabra,

      We’re sorry to hear that. Did they give you a reason for not honoring that payment? If you think their reason wasn’t valid then you can reach out to the banking ombudsman to sort it out.

      Cheers,
      Team BankBazaar

      Reply
  33. ravi

    Jai hind bank bazar team.
    Mere dadi maa ka dead , 14 years pehle ho chuki , Unki a/c pnb ke a/c me hai, Nominee me mere uncle ka naam hai,, problem yeh hai ki unke pass a/c number nahi hai. woh 14 saal se bank ke chakar kaat rahe hai.bank manger a/c number mangte hai. Or taalta matool kar rahe hai..dadi maa ka dead certificate bhi unke pass hai. Jaankari naa hone ki wajah se unhe bahut problem me hai…or rupayee ki jarurat bhi hai….kripya bataye
    kya kiya jaye. Dhanyabaad

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi ravi,

      Please check to see if your grandmother left her chequebook behind, or if any of you or your relatives have made any kind of payment to her account in the past. This way you can reach out to your bank and get the beneficiary details of that payment.
      Ideally, your bank should be able to search for her account number via her full name and other details. See if you can speak to someone in the bank who can help you retrieve this information.
      If none of these things work, you can send in a written request to your bank with your concern. And if this still isn’t helpful then you can reach out to the Banking Ombudsman.

      Cheers,
      Team BankBazaar

      Reply
  34. Prashant Kumar

    Dear Sir

    My Father Passed away a month back. He had Opened 3 FD. out of three FD , The Nominee is my Mother but in the 3rd FD, Nominee name is missing so the Banks are asking to Produce Legal Heir Certificate. I have a Doubt that the nominee name has been missed by Bank Employees by Opening this FD, Because my mother Confirmed that it was Correctly Filed by my Father on the FD Form. Please Suggest What to Do ??

    Regards
    Prashant

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Prashant Kumar,

      You will need to get a legal heir certificate from the district civil court or district registrar office. That should solve your problem.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  35. Prabhakaran K

    My 3 year old son tore 2000 note and I grafted the pieces of the notes and approached SBI at Chemad , Malappuram Dist in Kerala State to get a new 2000 note. But unfotunately I was informed that no special order has not been issued so far regarding the exchange of mutilated or soiled or tore new 2000/- 500/- notes with fresh notes. So What should I do to get my tore 2000 note get exchenged .

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Prabhakaran K,

      Seems like there isn’t much you can do about this situation currently. Do follow up with your bank to see if there will be any developments regarding the exchange of soiled/torn notes.

      Cheers,
      Team BankBazaar

      Reply
  36. bharat

    What is the Bank Rules for change curent a/c soleproprietor to partner or soleproprietor to other soleproprietor without change bank account number , because of the a/c number given to many sundry debiters/crediter parties and state/central goverment dapartment, Bank asked closed old a/c and open new a/c. which is very dificults for me so kindly advise me

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi bharat,

      This should be possible. Please speak to your bank regarding the same.

      Cheers,
      Team BankBazaar

      Reply
  37. ashok chhabra,press reporter in punjab kesari

    r/sir i torcher by your sbi branch sri vijay nagar distt. sri ganga nagar raj. i went your sbi branch for to take payment of the cheque self amt. 6200, branch cashier & branch manager are missbehave with us & refuse to give payment . please solve my problem. ashok chhabra 09414503609

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi ashok chhabra, Sorry to hear that. However, please note that we, BankBazaar, are not a Bank. If you’re unsatisfied by the behaviour of the branch manager and cashier at the said SBI branch then you can write to the Banking Ombudsman to help you solve this issue. All the best. Cheers, Team BankBazaar

      Reply
  38. PANKAJ KALIA

    somebody did unauthorized online transaction from my Axis bank debit card with Rs. 41000/- , what should i do , i visited branch on that day, called customer care, but nobody gave me reference number, so today i wrote complaint to Axis bank branch manager, i was very surprised how anybody can transfer money without OTP..
    please help with the concerned division details
    regards
    Pankaj kalia
    Gurdaspur
    Punjab
    India

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi PANKAJ KALIA, If you think that this was a fraudulent transaction then you’ve done the right thing by letting your bank know about it. However, if you do not receive a satisfactory response from your bank you can consider getting in touch with the Banking Ombudsman. Cheers, Team BankBazaar

      Reply
  39. deepa mutagar

    hello sir,
    I am from Karnataka in bank only hindi and English language is used in bank even bank candidate will be not knowing local language .my parents know only kannada language .I stay in different city far from parent for study sake .if our parent have any work in bank .I have to come for their help so I kindly request u make kannada language as mandatory for rarul bank .bank employee should know kannada to write and understand .its not problem of mine even many r facing this problem in Karnataka .

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Deepa,

      We would love to help but due to the specific nature of your question, we will not be able to provide guidance.

      Cheers,
      Team BankBazaar

      Reply
      1. deepa mutagar

        hero sir ,
        how can I give complaint to nabard and rrb who released notification of 2014 that other state candidate can also apply for bank job who will be not knowing local language .bank is for the sake of people who r staying there .their convinent is main .we r facing so much problem becouse of it .our state candidate not getting job in bank becouse of andra candidate apply in Karnataka .rarul people r facing problem they dont know English and hindi .bank employee will be not knowing kannada .this is situation of Karnataka people .so please help me sir

        Reply
        1. Team BankBazaarTeam BankBazaar

          Hi deepa mutagar,

          Unfortunately, we are not the decision-making authority on your query. Please write to the banking ombudsman to receive a response.

          Cheers,
          Team BankBazaar

          Reply
      2. deepa mutagar

        hero sir ,
        how can I give complaint to nabard and rrb who had released notification of ibps in 2014 that other state candidate can apply for other state .Karnataka candidate r not geeting job in bank .in 2016 only 3 candidate of Karnataka r selected rest r selected from andra padesh .bank employee will not knowing local language .bank is for the sake people who r staying there .y rarul people r facing problem because employee will be not knowing local language .where we have to complaint about this .

        Reply
        1. Team BankBazaarTeam BankBazaar

          Hi deepa mutagar,

          Hope we have answered your query. Have a nice day!

          Cheers,
          Team BankBazaar

          Reply
  40. Plz help me

    To,
    The consumer court,
    Mumbai;

    Subject: Mental harassment complaint against HDFC BANK LTD.

    Dear Sir/Madam,

    The case regarding mental harassment complaint against HDFC BANK LTD.i have loan and credit from Hdfc bank where in last month due to emergency reason I went to my native place ….

    I had not made payment for the loan and credit card last month….but when they (HDFC BANK) contacted me I have conveyed them the msg that once I am in Mumbai I’ll completely pay all ur dues.

    After conveying also…they have used foul languages and used to harrase us like anything. My dad has blood pressure problem and he has collapsed twice due to this people.

    They mentally tortured us,used foul languages and threatened us also…..
    Because of this condition my whole family is in shock state and we also got humiliated in our society because of this.

    I just want to ask,this is procesure to behave with your customer….

    Kindly help….

    Thanks & Regards,
    Roshan Behera

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi,

      We are extremely sorry to hear about your situation. Please address your complaint to the banking ombudsman.

      Cheers,
      Team BankBazaar

      Reply
  41. Tulsi Das

    I had an account with IndusInd bank, Barakhamba Road , New Delhi Branch . in that a/c cheque was sent by Employees Provident office against my claim. This was unknown to me. Now after getting information about this I contacted bank and they said a/c was closed by them and no payment was received. As per proof provided by PF Office the Bank was already cleared cheque as on 16/3/2012. Bank was refused and not even giving a/c statement for that period. What can do in this matter.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Tulsi,

      If you think this matter isn’t getting resolved despite your repetitive attempts with the bank, you should write to the banking ombudsman to get a satisfactory response.

      Cheers,
      Team BankBazaar

      Reply
  42. ashok chhabra,press reporter in punjab kesari

    R/SIR I AM REGISRER COMPLAINT CONTINOU FROM MANY DAYS BUT I AM HARRISMENT FROM YOUR SRI VIJAY NAGAR SBI BRANCH CONTINOUS. PLEASE ACCEPT MY REQUEST & LESTION TO ME FOR SETISFACTION . IF YOU NOT LESTION TO ME THEN I SELL GO TO COURT. TO TAKE JUDGEMENT. THANKS ,YOUR FAITHFULLY , ASHOK KUMAR CHHABRA,PRESS REPORTER OF THE PUNJAB KESARI,HOSPITAL ROAD,OPP. STYA NARAYAN MANDIR, SRI VIJAY NAGAR DISTT. SRI GANGA NAGAR,RAJ. MOBILE NO. 09414503609

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Ashok Chhabra,

      We’re sorry that you feel this way. However, please raise your concern with SBI, as we are not a bank and may not be able to help you out. If you’re unsatisfied with the customer service of SBI then you could seek the help of the banking ombudsman.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  43. rakeni

    State Bank Of India
    Customer Care
    24×7 08910497251 …
    Updated Customer Care Assistant
    Your Any Complaint Resolution

    Share Your Any Complaint & transaction Problem Just Resolve your

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi rakeni,

      Is there anything we can assist you with today?

      Cheers,
      Team BankBazaar

      Reply
    2. Vinayak

      Sir/Madam, I m resident of BELGAVI karnataka,i had an acc with SBI channamma nagar branch Belgavi-590006
      This is my copmlaint ,my aunty had given a cheque Rs 5000/- in the name of POWER TEK SYSTEMS and and party got credited then debited the same amount on 25th of Sept2017 and bankers of the party returned cheque too, were as Rs 57780/- amount is been debited from my acc instead of Rs 5000/-, The party produced the cheque to Vijaya Bank Belgavi, whow shall i get my amount immediately,SBI branch manager said it will recredted to my aunty acc,where as it is almost 10 dys now ,why in delay of recrediting the amount.if in case of our side mistake bankers will immidiately charge the penalty for such things,now will be responsible for the mis transactions, help me out what should i further take next action.
      Thank You
      Vinayak Annigeri
      Belgavi

      Reply
      1. Team BankBazaarTeam BankBazaar

        Hi Vinayak,

        Sorry to hear about your situation. In this case you will have to follow up with the bank to get the money reversed. Please check if you can speak to their customer care and get this sorted. All the best.

        Cheers,
        Team BankBazaar

        Reply
  44. DASHAVANT

    Hi sir
     
    Sub : cash dispensed in atm but cash deducted in account

    Respected sir

    I have an issue sir 21st September  I went to raichur for important work then I gon to raichur
    Nijalingappa SBI ATM I put the card in ATM machine suddenly lights are gon cash is dispensed in atm but amount deducted from my account & still my 20000/- amount will not refunded sir next can a take any legal action about sbi bank or next process..
     

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi DASHAVANT,

      Did you mean that the ATM did not dispense the cash, but your account got debited? Here’s an article that can help you out.

      Hope this helps!

      Cheers,
      Team BankBazaar

      Reply
  45. Rahul Kumar

    State Bank Of India [SBI] — reset my password
    Ra Raj Kumar singh 364215 on Oct 4, 2017
    State Bank Of India [SBI] — 08910497251..

    SBI Costumer Care no. 08910497251..

    Complaint Resolution Centar no. 08910497251..

    Any problems sloved call this number … Us On call..

    Money was deducted from my account even if when the website stated a failed transaction.
    While booking 3 bus tickets from koraput to parlakhemundi on the website indiabus.com the payment gateway was successfully redirected and balance was deducted but my tickets weren’t booked.
    756/-INR was deducted from my account via the SBI ANYWHERE APP and my tickets weren’t booked so I request for a quick refund to carry out my work.
    Waiting……

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Rahul Kumar,

      Sorry to hear about your issue. However, please note that BankBazaar is NOT a bank and will not be able to help you out in this scenario. You will have to get in touch with SBI directly to get this issue sorted. If you think you aren’t getting a response from them, then, you can escalate this to the banking ombudsman.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  46. Rajesh Lahoti

    Dear Sir,

    I have grievances against Yes Bank,Nagpur.The bank returned my cheque of Rs. 1,00,000 inspite of having sufficient balance in the account.When Complained to Head,grievances,Chennai no proper reply is received inspite of several reminders.I wish to complain the same to RBI Ombudsman but RBI website seems not working.I tried several times but unable to open complaint form.Could you please help me ?

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Rajesh Lahoti,

      Do you think you can send them your complaint via post? Or maybe try logging in a little later to see if their website is working?

      All the best!

      Cheers,
      Team BankBazaar

      Reply
  47. Aarti Singh

    i have account in axis bank, after demonetization from my account Rs.4500 gt deducted from some other state. i immediately approached the nearest branch and lodged a complaint. they asked me to write an email of the incident and also image of the destroyed ATM card.. i completed all the procedures but its been 10months now the bank are just saying we are doing the followup with our back office department.
    please help me how do i get this resolved and get by money back.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Aarti Singh,

      We’re so sorry to hear about your situation. We can only imagine how frustrating it must be for you. You can reach out to the banking ombudsman giving him the details of your follow-up and any other document proof that you have shared with Axis bank previously. Hopefully, you will receive a response from them.

      All the best!

      Cheers,
      Team BankBazaar

      Reply
  48. awdhehs mishra

    Dear Sir / Mam
    Still Reply awaited .
    Reg….
    Awdhesh Mishra

    From: “awdhesh mishra”
    Sent: Tue, 10 Oct 2017 09:55:52
    To: ,,,
    Cc: ,,
    Subject: Fw: ‘HBL=044-262-275’ Web – Bank Account – Account Transaction Related – Transaction in Statement / Bank Account – Enquiry

    Dear All
    I Awdhesh Kumar Mishra your customer last more then 10year in hdfc bank but due to some current scenario i was job less last few month and i was unable to pay your Cr Card Payment , Due to Financial Problem i was visited to Kolkatta for a Interview and that time i have only my Debit card , but when i reach at Kolkata your Cr Card Department has lock my Account with out any information and two days i beg money because i can not take any help from our friend or relative due to account loss , you can imagine what situation i face , i lost my job , i was depress and our bank has bound me to begging on road .I was calling your CS but not get any response they suggested that only collection Dept can help but your collection dept not picked phone it was disconnected automatically .
    on 5th i get call from collection for final settlement they have threat me that it will be go to CIVIL i was agree because i have no any other option but requested them to give EMI and Block my card i will pay slowly by next two three month but not get any positive response .
    I want solution 1st
    2nd how i logg for defamation because bank defamed me .
    You may check my Credibility any old performance but when i lost job and want help why no one is given solution .

    Awdhesh Kumar Mishra

    Reply
    1. Sanesh MathewSanesh Mathew

      Hi Awdhesh, Sorry to hear about your situation. However, we will not be able to provide guidance due to the specific nature of your query. Kindly address your complaint to the banking ombudsman. Cheers, Team BankBazaar

      Reply
  49. Ameet Kumar.. Assistance

    RBI Customer Care Number……+91 79822 61439

    Customer Assistance New Updated Number
    +91 79822 61439

    RBI Custmer head office
    Customer Assistance New Updated Number
    +91 79822 61439
    .
    .
    Any Complaints Connect 24X7 Huor
    Resolve Your Complaint Customer Care
    ( +91 79822 61439)
    ( +91 79822 61439)

    Any Time Any Were Just Call On Current Customer Assistance
    (+91 79822 61439)
    (+91 79822 61439)
    .
    .
    .
    .

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Ameet Kumar,

      Thanks for the information.

      Cheers,
      Team BankBazaar

      Reply
  50. RAKESH KUMAR

    DEAR SIR
    MERA ACCOUNT ICICI BANK ME HAI OR 04.09.2017 KO MERE ACCOUNT SE Rs. 9999/- KA FRAUD HUA JISKE 20 MINUTE KE ANDER MAINE CUSTOMER CARE KO COMPLAINT KIYA OR ATM OR NET BANKING CLOSE KRWA DI OR BANK EXECUTIVE NE KAHA K AAPKE PAISE AA JAYENGE WITH IN 8 WORKING DAYS. FIR BAAD ME KAHA K AAP POLICE COMPLAINT KRO QKI 3D SECURE PIN SE PAISE WITHDRAWAL HUE H JBKI MERE PASS NA KOI OTP AAYA NA HI MAINE KISISE SE ATM SHARE KIYA OR BANK NE BILKUL MNA KR DIYA H K YE MERI RESPONSIBILITY HAI NA KI BANK KI
    PLEASE SUGGEST ME FOR FURTHER ACTIVITY.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi RAKESH KUMAR,

      That is very unfortunate and we understand your plight. You can either follow up with your bank to get an approximate date with regards to when your funds will get credited back to your account. If you do not get a satisfactory response from them, we suggest you take this up with the banking ombudsman.

      All the best.

      Cheers,
      Team BankBazaar

      Reply

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