Reversal Of Credit Card Transactions

By Sanesh Mathew | September 24, 2017

Reversal of credit card payment under various circumstances

Anjali used to pay her Credit Card dues on time. However, she never bothered to cross check her Credit Card statement. One month she happened to check her statement by chance and was stumped to see an inaccurate, expensive entry. Since Anjali had not made any such transaction, she contacted her Credit Card issuer immediately. And thankfully she checked the statement before making the payment too.

Additional Reading: Managing Credit Cards E-statements

Anjali’s is not an isolated case. There have been many instances when such cases have been reported – be it a fraudulent charge or a duplicate charge or mistakenly charged transaction. This is why we keep telling that you should always review your Credit Card statement without fail. This will make it easy to identify inconsistencies, bring it your issuer’s notice, and reverse the wrong charges.

In the case of lost or stolen cards, make sure that you inform your Credit Card issuer at the earliest so that your account can be frozen to avoid any fraudulent transactions.

Here’s a short list of the transactions that you can dispute and get a reversal:

  • Any transaction that wasn’t authorised by you or anyone who has access to your card can be disputed
  • Any fraudulent transactions made from your card can be reversed
  • Charges on your card statement that do not match with the receipts you hold. For example, if you had made a transaction for Rs. 500 at the market, but your card was charged Rs. 1,000 by the merchant, then you can ask for a reversal of the extra charge
  • Duplicate charges can be disputed too. For instance, you bought a product online, but the merchant charged you twice for the same purchase, then you can raise a refund request
  • Refunds that have not been processed can be disputed
  • If you’ve made a transaction but cancelled within the cancellation period offered by the merchant, you can demand a reversal of the charged amount
  • If you’ve enabled auto-payments on your card and then cancelled them, your card isn’t supposed to be billed further. In case it still gets debited post cancellation, you can raise the issue and ask for a reversal
  • ATM withdrawals can be disputed if the amount dispensed didn’t match the amount entered, or if the ATM didn’t dispense money but your account was debited
Additional Reading: 10 Smart Ways to Avoid Credit Card Frauds

Now that we know the different transactions that can be disputed for reversal of the deducted amount, let’s consider a few of the common scenarios and how to get your refund as quickly as possible in such situations:

Online Transactions And Refunds

Before seeking refunds for cancelled orders, it is important to understand that each merchant website has its own terms and conditions for refunds. Some websites allow complete refunds of funds for all cancelled orders within a stipulated time period and no questions asked. And a few others do not return the funds as cash but give the users the option to use the funds to buy any other product of the same value from their website.

Before buying goods from any online website, it is necessary to understand their terms and conditions when it comes to refunds and order cancellations. Cool?

A refund usually takes about 7 to 14 working days to reflect.

Additional Reading: 11 Tips To Scam-Proof Your Online Transactions

Cancellation Of Purchase Through Credit Cards

Users can cancel any Credit Card transaction for any purchase online or in brick-and-mortar stores. There are two options to cancel the transaction.

The first one is direct cancellation of the order in which case the purchase made is considered to be null and void, and any payment is reversed to the account.

The second method is the demand for a charge back. Charge back is a protection offered by Credit Card companies allowing users to cancel their purchase if they are unhappy with the product or services. In the case of a charge back request, the card issuer will reverse the amount billed on the Credit Card and not pay the same to the merchant.

Charge back safeguards consumers’ interest for any faulty purchase, although claims must be filed within 180 days of the purchase date.

Double Swiping Of Credit Cards

Rahul purchased some groceries using his Credit Card. The sales executive at the cash counter swiped his card, but the sale charge slip did not emerge from the swipe machine. Rahul, on the other hand, got an SMS text alert on his phone.

Unsure of whether the transaction had gone through or not, the sales executive swiped Rahul’s card again even though he showed the SMS alert. After swiping the card again, another SMS text was received by Rahul and a charge slip emerged from the swipe machine. This was clearly a case of malfunctioning of the POS machine, but Rahul was charged twice.

Double swiping of Credit Cards is quite common. A lot of users do not even realise they have been charged twice. If your card has been swiped twice, check with your bank on the transaction details of both purchases. The banks then forward the details to the merchant for reversal acceptance of one transaction. Some genuine merchants also offer cash reversal to their clients on the spot in case of double swiping of cards in order to help them save their time and effort for reversal.

Additional Reading:  Epic Credit Card Frauds And How to Avoid Them

Possible Options In Case Of Non-Reversal Of Funds

In case the online merchants or card companies fail to revert funds after multiple reminders, consumers have the option of approaching the consumer court.

And if the merchant hesitates to refund the money, the consumer can approach a district forum court. In the case of online transactions, get in touch with the online merchant directly using their ‘Contact Us’ page. You can also use their social media handles, and file a formal complaint. Most genuine online merchants try and resolve all consumer complaints at the earliest as any bad publicity can be detrimental to their business in the long run.

We hope you’ve learnt a lot about Credit Card transactions and reversal of funds, haven’t you? Get in touch with us if you have any questions or comments on the same.

All information including news articles and blogs published on this website are strictly for general information purpose only. BankBazaar does not provide any warranty about the authenticity and accuracy of such information. BankBazaar will not be held responsible for any loss and/or damage that arises or is incurred by use of such information. Rates and offers as may be applicable at the time of applying for a product may vary from that mentioned above. Please visit www.bankbazaar.com for the latest rates/offers.

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99 thoughts on “Reversal Of Credit Card Transactions

  1. wish77

    on 12th Feb I purchased an item from Flipkart worth RS 15749/- and paid it by my SBI debit card . and on 14th Feb I just cancelled my order and I was about get the refund from the merchant in 7-8 business day but now it has been 20 days and I have not received my refund , when I contacted Flipkart they are saying they have already initiated the refund and they are giving me 23 DIGIT ARN NO. and telling me to contact my bank but no one from my bank knows anything about ARN NO. WHATSHOULD I DO. can I go for CHARGEBACK .

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Wish77,

      Thanks for writing to us. Please get in touch with your bank’s customer care. They should be able to help you.

      Cheers,
      Team BankBazaar

      Reply
  2. vikram

    one of my friend made an online payment with the credit card and i was not aware about for what he is paying for .and he made an online payment to travel boutique online and now i want chargeback . so is it possible to do the same as my friend cheatedm me

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Vikram,

      It may not be possible to get a chargeback on a card that has been misused unless it was stolen. Consult your legal advisor for guidance on this.

      Cheers,
      Team BankBazaar

      Reply
  3. Parav Sharma

    I made a purchase online through my SBI Debit Card(master card) worth some 30K. But I didn’t received my order and now found that the site from which I ordered is fraud. I made the payment on 4th of July. Here I am not complaining about the fraud or scam but just seeking a help from you regarding that can I claim for charge back or by any other means can my bank help me in reversing my money back to my account.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Parav,

      We are sorry but your bank might not be able to help you in this case as you are responsible for the purchase that has been made.

      Team BankBazaar

      Reply
  4. sitanshu

    Dear Team,

    I had purchased an LED TV from a store in Faridabad on 17th June 2016 with a commitment of delivery next day which didn’t happen. On 19th June 2016 after confirmation that dispute will not occur if I make a stop payment till product is delivered and release the amount once received. But the Bank said would not be able to complain on this matter again if calling back the case . I cancelled the request of Stop payment and the temporary credit received while lodging the complaint was revered from my account.

    2 days after got a message proof from Trader that the amount is reversed from his account even after delivering the product. Till today he has not got payment after countless followups of mine with my ICICI Bank .Since product is with me Trader is asking for payment and with decency he has waited till now which is 30 days +. Principally I am legal soup as payment is yet not received to his account.

    I have spoken so many times to ICICI representative and everyone saying that amount is settled with Trader’s bank i.e. HDFC and HDFC Bank is saying amount reversed as per attached statement never credited.They are saying that the problem is at VISA disbursal point and it can be only handled by ICICI Bank and not by them.

    No body is agreeing to settle this case with me and Trader is up for a legal case against me for blocking the payment.

    Customer care representatives are listening to entire story and then do not take me to any solution neither the Dispute Team. Under this situation how on ground reality a customer of yours can safeguard himself.

    Request your suggestion and guidance to resolve this matter.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Sitanshu,

      We suggest that you direct your query to the bank headquarters. If nothing works, you could try contacting the Banking Ombudsman. Hope this helps.

      Cheers,
      Team BankBazaar

      Reply
  5. Debchakra Majumder

    I went to a Gym on 3rd August 2016, I was supposed to pay them a total of Rs. 18000 in two installments of 9k and 9k, so I gave my SBI debit card to the Gym executive to transact 9k, but he transacted 18k by mistake, and before I could say anything he went ahead and made the transaction a VOID sale. Today is 7th of August(4 days from date of transaction) I still have not received the amount. However, I went to the Gym to speak to the owner, he said that the money was not transferred to his account as his executive made the transaction a VOID one. The executive however provided me the Sale slip as well as the Void Sale slip on the date of transaction.

    Please advice on what should I do now.

    Reply
    1. Debchakra Majumder

      I also spoke to my bank’s helpdesk they were however unable to provide me any information.

      Reply
      1. Team BankBazaarTeam BankBazaar

        Hi Debchakra,

        It is the bank’s responsibility to provide you with transaction details. Try visiting the branch where you have your account for help.

        Cheers,
        Team BankBazaar

        Reply
    2. Team BankBazaarTeam BankBazaar

      Hi Debchakra,

      Please contact your bank and explain the situation to them. Show them the transaction slips and ask them whether the amount has been credited to the gym’s account. If it has been credited then get an acknowledgement from your bank and show it at the gym. If not, ask your bank when the amount will be credited back to your account.

      Cheers,
      Team BankBazaar

      Reply
      1. Debchakra Majumder

        My account is in Chennai, and currently live in Hyderabad, is there any other possible way?

        Reply
        1. Team BankBazaarTeam BankBazaar

          Hi Debchakra,

          We suggest you call up your bank in Chennai and speak with them. You must contact the bank to resolve the issue. They are the only ones who can help you sort this out.

          Cheers,
          Team BankBazaar

          Reply
  6. Debchakra Majumder

    And what are the possibilities the merchant(gym owner) has the money with him and he is lying to me?

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Debchakra,
      It’s important that you first get the transaction details from your bank. If the money has gone out of your account, it will reflect on your statement. Once you are clear on that front, you can ask the gym representatives to look into your query.

      Cheers,
      Team BankBazaar

      Reply
        1. Team BankBazaarTeam BankBazaar

          Hi Debchakra,

          We are happy that we were able to help. Keep reading our blog for more on personal finance.

          Cheers,
          Team BankBazaar

          Reply
  7. Meenl

    I bought mobile on flipcart site in EMI basis used by my icici credit card… i canceled my order the payment is refunded… my doubt is there EMI amount debited from my account monthly wise or not.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Meenl,

      If you have canceled the order and the money was refunded then there should be no question of EMIs.

      Cheers,
      Team BankBazaar

      Reply
  8. SHILPI PAL

    I work in hospital and by mistake I swiped more than what I demanded from them. Bank was state bank of India and it was debit card. I quickly made void of that transaction due to which it should return their amount into their bank, which it didn’t happen and this incident happened two months ago. And patient relatives are shouting on my name and threatening me for my job, kindly help me.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Shilpi,

      You will need to check with your employers to find out what happened in the case of this transaction. The accounts department of your firm should be able to help you. You can get help from them to talk to the bank to find out whether or not the amount was refunded to the customer.

      Cheers,
      Team BankBazaar

      Reply
  9. sumit kasliwal

    is charge back possible on international transactions ?
    for example .. i purchase gods worth 7 lakh from a thailand supplier ( exporter) and importing it by paying 100 advance … if i receive goods defected or dont receive goods … am i able to chargeback the whole amount from indian bank

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Sumit,

      With respect to this particular query, you will need to speak to the seller, rather than the bank, to get your money back.

      Cheers,
      Team BankBazaar

      Reply
  10. Rashmi

    I want to cancel my train and flight bookings made through credit card.My question is when I cancel the ticket will the amount charged will be adjusted in the credit card or do I need to pay or what is process.
    I need some clarification on this.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Dear Rashmi,

      When you cancel flight or train tickets, the amount will be credited back to your Credit Card account.

      Cheers,
      Team BankBazaar

      Reply
  11. Aman Gaur

    please urgently need help I made a transaction of rs 5000 Inr, to a service provider company, the total amount to buy a pack was 15000 but I made 5000 as he said if you like the service than can pay the rest amount, just after making the transaction I realised that I should not have made this transaction, and the transaction was made via billdesk .
    How should I get my my money back ?? I want to cancel the transaction which I made from hdfc credit card.
    Please tell me..if anything can be happen I’m this ..case is of today I.e 14 Oct.. and. And payment is also.made on 14 oct. Please tell… Can I ask.my.bank to refund me and to.stop.the transaction ? Please help as service provider is not picking my call.n replying to emails.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Dear Aman,

      You will need to contact the service provider and tell him that you would like to cancel the transaction. He will then need to refund the amount to you.

      Cheers,
      Team BankBazaar

      Reply
  12. Upendra Singh

    I Have made a Credit Card Transactions of 57,000 using my HDFC credit card on EMI.

    My email stmt was generated and and I paid my first EMI of 9981.75.
    Post this my transactions was reversed for 57000 and I received Credit of the same.
    Now what happens about my remaining EMIs and the 1st EMI what I have paid.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Dear Upendra,

      The amount that has been refunded will reflect as a credit on your Credit Card account. However, the EMI will continue as it has already been set up. To cancel the EMI, talk to the customer care of the bank. Please keep in mind that there might be some charges associated with cancelling the EMI option.

      Cheers,
      Team BankBazaar

      Reply
  13. K Prem Kumar

    I received a SMS from the ICICI Bank that the seller has refunded for the sum of ₹16200. Subsequently, I called to the Customer Care and requested to credit the same amount in my Credit Card Account. They have done their job and confirmed that 16200 has been added in my a/c and new available credit limit will reflect soon.

    After few minutes I again received a SMS from the Bank that transaction of ₹16200 has been converted into EMI, which was taken by me at the time of purchase. Since then, I am constantly trying to contact the Customer Care to clear my doubt but all my efforts have failed.

    I am eager to know about the EMI option availed by me at the time of purchase. Will it remain active? or cancel automatically as the Bank has credited ₹16200 in my Credit Card Account.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Prem Kumar,

      It would be best if you manage to contact the customer service of your bank to sort this out. If they still do not respond, you could try visiting the bank or writing to their head office. If there is still no response from the bank, you can contact the banking ombudsman. The Ombudsman is supposed to resolve your complaint within 30 days. If you are not happy with the response from the Ombudsman you could approach the appellate authority that comes under the Deputy Governor of RBI. We hope this helps.

      Cheers,
      Team BankBazaar

      Reply
  14. Karthik

    I ordered a tv online from shopclues payment done using debit card and received a wrong product. I tried to return immediately but shopclues denied my return request. How can I get my money back?

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Karthik,

      You need to speak to Shopclues to get a refund. If they are not willing to do this, you can file a case against them in the consumer court. We suggest you read the terms and conditions of your purchase carefully to understand what the seller’s returns and refunds policy is.

      Cheers,
      Team BankBazaar

      Reply
  15. Apar Bhatnagar

    i made a payment of 27999 inr via emi option to paytm through hdfc credit card, but the product delivered was faulty so i initiated a refund. The money was refunded back to me in same billing cycle but i saw the bill and found out that they are charging me with preclosure charges(161rs+15%tax).
    i just want to know is this normal or am i being overcharged.?

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Apar, Some banks do charge pre-closure fees if you converted your purchase to EMI. The customer service of the bank should be able to help you with the details.

      Reply
  16. Atul

    Hi Team BankBazaar,

    Last month, on 13 Nov’16, I went to China, at the hotel Check-in , I used my Axis debit card for paying security deposit (3000RMB~52000INR) now when I checkout, after deducting dining bill, the hotel was supposed to reverse (4790RMB~49500INR). The hotel staff informed me, it will take 4-14days to reflect in your bank account.
    The follow-up with hotel shows they have authorized the reversal amount for processing. but still no sign.
    I’m in contact with my bank team and hotel, but no way out yet.

    Any suggestion, what should I do to track and find out where the money is stuck?

    Reply highly appreciated.

    Reply
    1. Team BankBazaar Post author

      Hi Atul, Stay in touch with your bank. They’ll help you with this issue. Cheers, Team BankBazaar

      Reply
  17. Vishal

    Hi, Please help me, I contacted the bank, but i have no response. I paid a hotel booking in Hong Kong through credit card. For some reason it had cancelled, the owner said that its been cancelled. When will i receive the credit? Please reply. Are their any charges assosiated with it??

    Reply
    1. Team BankBazaar Post author

      Hi Vishal, You’ll have to get in touch with your bank regarding the payment reversal status. You can try visiting the bank branch if phone calls and emails have not worked. Cheers, Team BankBazaar

      Reply
  18. Hari krishna

    Recently I has been made international transaction with my HDFC credit card and later I cancelled my credit card due to some other personal issues and bank send me new creditcard,

    now I had decided to cancel my international transaction and seller agreed to return the amount to creditcard which was I was paid from. Now my concern the previous card has been replaced by new card if seller return the amount to cancelled credit card what happened ? is the amount credited to new credit card?

    Reply
    1. Team BankBazaar Post author

      Hi Hari, Please raise this concern with your Credit Card issuer. They’ll be able to address your concern. Cheers, Team BankBazaar

      Reply
  19. Mathiyalagan

    I used my ICICI bank credit card on Dec-31st-2016 (Amount Rs,35000). But that time merchant’s machine not able to print the bill. I got a message that you made credit Rs,35000. The merchant told me that call to customer care they will reverse the amount. But i called customer care they told me it will be take 4 to 21 days the amount will reverse. But still i am not get that amount. I dont know what to do. Kindly help me.

    Mathiyalagan.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Mathiyalagan, Refunds can take a while to get credited back to your account. Please get in touch with your bank to check the status of the refund. Cheers, Team BankBazaar

      Reply
  20. Pravendra Singh

    Hi!
    I took club Mahindra membership in Sep-16 & paid Rs. 50000 thru SBI credit card. However after 2 days I got it cancelled and Club Mahindra assured me to refund the amount in 15 days. therefore I Paid CC bill excluding Rs. 50000 and Club Mahindra did not refund my money and next month i got CC statement mentioning Rs. 4528 as interest charges. However I paid this charge. Now in Jan-17 Club Mahindra refunded Rs. 50000 & this month statement is showing Rs. 34000 Cr (credit)
    My question is..
    A) Can I claim for paid interest reversal??
    B) Can I ask SBI card to give me interest on Cr. amount till my balance becomes zero or in Db (debit)

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Pravendra Singh,

      Usually, it is not possible to get the interest reversed as every bank charges interest on the outstanding balance on your Credit Card. It may not be possible to get any interest on credit amounts unless the bank has such terms. You will need to check this with your bank.

      Cheers,
      Team BankBazaar

      Reply
  21. Suneel

    I got a call from an company representative and mistook it for a genuine call from credit card department. Voice was not very clear and I accidentally booked a tour package worth Rs 15999, amount debited to my credit card. Now company people are not cancelling the package, can I ask my bank to stop payment already deducted from my credit card. Please guide.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Suneel,

      You must be wary of people asking for your bank details/card information over the phone. Often these are fraudsters who are up to no good. But, what’s done is done.

      In your scenario, contact your bank to find out if the transaction is reversible. This totally depends on whether the bank has already paid the merchant. Tell them that the transaction is fraudulent and needs to be reversed. If that doesn’t work out, then we suggest you take the legal route to sort this out.

      All the best.
      Cheers,
      Team BankBazaar

      Reply
      1. Suneel Pandey

        Thanks for the information. I had contacted my bank and they couldn’t refund the money because the transaction was completed. The package too has reached at the courier office in m city. Can I ask for a chargeback,? Unfortunately, there were details which I shared by myself, does that make me eligible to file a legal complaint? Please suggest what needs to be communicated by me to my card provider, and what are the per-requisites for getting a refund. Please guide.

        Reply
        1. Team BankBazaarTeam BankBazaar

          Hi Suneel Pandey,

          You may not be eligible for a chargeback at the moment. You can contact the merchant to check if the product can be returned. Check the terms and conditions to see if it can be cancelled.

          Cheers,
          Team BankBazaar

          Reply
  22. JOHN

    Sir
    Iwrongly paid an amount today to reliance mobile services account from my sbi debit card.Reliance was my earlier mobile service provider and an year back i ported from their services to another service provider.Is there any way to the money refunded back and if so what is the procedure
    Regards
    John

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi John,
      When you make a card payment, there’s very little chance that you can recall that payment. In case of a debit card payment, the funds will instantly get debited from your account and usually there isn’t a way to get those funds back. What you can do is try speaking to both your bank and the mobile service provider. Give them the transaction details and check if the money can be refunded to you.

      Cheers,
      Team BankBazaar

      Reply
  23. ravi

    I made a pos transaction on 11-01-2017 for Rs 25,694=00. The transaction failed but the amount was debited from my debit card. its almost 50 days. but no reversal of amount was received. i already lodged a complaint to sbi call center. they gave me a ticket number. how many days really will it take to get a reversal of the amount. pl help me.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Ravi,

      The reversal process and the time taken to reverse the funds vary from bank to bank. Kindly check with SBI again with the ticket number they have provided you.

      Cheers,
      Team BankBazaar

      Reply
  24. Antara Gupta

    Hi,

    I have by mistake transferred my monthly Home loan EMI to my Husband SBI credit card account instead of the SBI Home Loan account.

    Is there a way to reverse the transactions to my account.

    Thanks and regards

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Antara Gupta,

      It may not be easy to revers a payment that was made to a Credit Card account. Most banks will say that the money can be adjusted against future bill payments. Ask your husband to speak to the bank that issued the Credit Card. You can also try speaking to your bank to see if they will reverse the transaction.
      Cheers,
      Team BankBazaar

      Reply
  25. Venkatesan

    Hi,

    I am using the ICICI credit card

    Outstanding – Rs.390.94.
    Due date – 23rd
    I have initiate the payment through Click to pay option on 23rd and in my next statement payment date is also showing as 23rd but bank debited late payment charges.

    When i call to customer care they are saying that, not able to reverse the late payment charges due to payment credit on 27th

    Kindly suggest the option to reverse the late payment charges

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Venkatesan,

      A late payment fee is usually charged from the “last day” to pay, in this case it is the 23rd. You are expected to make a payment before the 23rd in order to not be charged a late payment fee or other such penalty charges. These cannot be reversed. Also, once you make an online payment it takes at least 24-48 hours for the payment to reflect in the banks systems (varies from bank to bank). Hence, the bank sees that this payment was made on 27th.

      Cheers,
      Team BankBazaar

      Reply
  26. sai Prakash Sibyala

    Hi,

    I’m a SBI bank credit card holder yesterday I received a call from unknown number stating they are calling from sbi credit card department and they made a statement that there is a payback points in my card which is not redeemed yet which is going to expire and they said that SBI holders is having a option of making into cash which can be used in paying bills or any online transactions and I thought its okay and said that is okay you can process and later they asked my card no I told the card number and later they asked my DOB for security check once I gave my DOB they asked for my CVV no I refused to gave the CVV and then they said no need to worry it is a call which is made from the SBI itself and they gave said you no need to bother if anything happens use her employ id from SBI the employ id they gave is (3604281) and mentioned her name is (niharika guptha) then I gave my CVV no they put my call on hold for a moment and said that I will receive a 6 digits pin to my registered mobile then I received a OTP stating a purchase is made at IDEA MOBILE for (4990) I refused to gave the OTP and then they promised that it wont be a problem it is just to credit the payback cash to my credit card account and took the pin and made the transaction then they said I will receive a another PIN to my no I asked what is happening the money Is deducted from my card and they sated it is just process to make the amunt revert back to account and took the other CVV no and made a another transaction for 4990 then I got realized and shocked that and I asked them what is happening she said she is going to transfer the call to technical department and while im asking for explanation she just transferred the call to other person later on there some argument was happened between us and they said there is some technical issue with the server and asked to tell me one more OTP then they made another transaction actually when the first transaction happened I was blank and my mind is not at all working they confused with their words and made all these transations and while we are discussing they just disconnected the call and I tried to call the no their no is switched of or not reachable, the very next moment I called to SBI and told all the conversation to them they did not gave a proper response I just blocked my card I don’t know what the solution would be for this I was just a normal employ working for 22k salary and those fraudents cheated me for 12800 k don’t know what should I do the next month to pay the bill.

    Please advise is there any chance that I can revert back the money to my account again, or give me any good suggestion to proceed further.

    waiting for your valuable response, Thanks in advance.

    Regards,
    Sai Prakash Sibyala

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi sai Prakash Sibyala,

      This is a clear case of fraud.

      Unfortunately, you may not be able to get these funds reversed. But do speak to your bank and see if they can track these guys and please lodge a police complaint too.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  27. moushumi

    On 26th May 2017, I visited a doctor and at the time of payment,I gave him my axis bank debit card to swipe ,the doctor informed that transaction did not happened ,so he a swiped my card at another EDC and this time transaction was successful.After 5 minutes i got the message that both the time my amount (6200) was deducted and I complained the matter to Axis bank customer care but till date I did not get my amount refund .please help me

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi moushumi,

      When you’re charged the same amount twice, the bank usually reverses the payment. We suggest you check your bank statement to see this reversal. But, in case this has not been reversed then we suggest you follow up with the complaint number that was given to you when you first called customer care.

      Cheers,
      Team BankBazaar

      Reply
  28. Syed Ahmed

    Dear Team,

    Today I was charged with 47281.98 on my HDFC Credit Card, it said I made payment to Zipcar Inc, this is definately fraud, and huge amount is charged on my card, I raised a complaint with HDFC bank and sent the dispute form as well, they say they will investigate but they seems very lazy, i feel there is going to be bad news from them.

    Police department needs evidence and customer care do not provide the info, please let me know what do I do in this case?

    Thanks,
    Syed

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Syed Ahmed,

      We suggest you get in touch with the banking ombudsman as soon as possible if the customer care isn’t being helpful. All the best!

      Cheers,
      Team BankBazaar

      Reply
  29. AJIT SINHA

    Respected Sir,
    On 18th June,2017 around 3 p.m. I have purchased train ticket SDH Rajdhani Express and myTicket was from Sealdah to New Delhi on an amount of Rs. 3475.48 through irctc online transaction by using my Central Bank Of India Credit Card. But due to some connection problem my online ticket purchasing transaction was not complete but my amount was deducted from my a/c. My Aspire Credit Card No. is 4687 7200 8940 8004

    So it’s my request please look at on my complaint…and please return my amount in my a/c or adjust it on my upcoming statement.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi AJIT SINHA,

      You will have to reach out to IRCTC or your bank to get assistance in this case. Please keep the transaction reference number and IRCTC should be able to give you your ticket. If they refuse, you can check with Central Bank Of India to get the charges reversed.
      All the best.

      Cheers,
      Team BankBazaar

      Reply
  30. Vidya

    Hi,
    I suspect my last transaction from SBI credit card made on 8th June 2017 was fraudulent. A company named Western Holiday Club Pvt. Ltd. having office at Mulund West & head office at Pune called us saying you have won 3rd price in lucky draw (we filled coupon in D-mart for this). Requesting us to collect it from their Mumbai office. We decided to go & see. They said it is promotional activity of Western Holiday Club to promote their business & make more members to grow in this field. They explained the benefits we can get after joining WHC as a member. We find it quite beneficial but joining amount is too high, they asked for Rs. 1, 60,000/- We denied then they gave us Rs. 95,000/- offer; we again denied Then they said we split the package in two parts one for domestic & other one for international,, again we denied at the end they gave us special offer of trial package of Rs. 25,000/- without Annual Maintenance Charges, still we hesitate to accept it then they said we are avail you option of flexi pay through which you can pay in installments without any processing fees or interest also take the offer on name of wife so you can take benefits of coupons worth Rs. 1000/- for D-Mart/Big bazaar/Metro/Reliance Fresh). I felt its worth to spend only Rs. 388/- per month for 18 months as we are facilitate for Rs. 1000/- coupons for each month.
    We decided to take a chance for trial package. They gave agreement we signed the same & without any prior discussion or intimation they swiped our SBI credit card for Rs. 23,000/- on asking they said it is not direct deduction & continuously saying it will be deducted for only Rs. 1388/-
    In the night we are surprised to see SMS from SBI for deduction of Rs. 23,000/- from our limit. I called up their customer care but they took it very casually saying to convert it in EMI’s which will be reimbursed to us; this is very important factor of payment which is not discussed at all. As soon as I realise something is wrong I searched Western Holiday Club Review on Google which is showing complaints against it on consumer forum. We observed several cases in which Western Holiday Club not provided services which they promised to give. We feel like cheated because each complained explains the same which we gone through.
    I tried a lot to contact Western Club Holidays to clarify via mail & phone communication. We got a very poor response towards solving my queries & denied to give services which are promised.
    I filled dispute form of SBI for fraudulent transaction & bank replied saying need 120 days for further verification. My question is the, amount is too high is there is a possibility of getting chargeback from SBI . Is it very early to lodge police complaint against them? Pl suggest what to do?

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Vidya,

      If you think this is a fraudulent transaction. Here’s what you can do:
      – Tell your bank to dispute this transaction stating that this was not the agreement and that you have been overcharged. So, when the merchant claims the funds from your bank, your bank will dispute it and will question them. You’re right, this process usually takes some time and you need to be patient.
      – With the help of your legal counsel you can send the travel company a legal notice.

      We hope your problem gets resolved soon. Good Luck.

      Cheers,
      Team BankBazaar

      Reply
  31. Rocky

    Hi Team,

    I have doubt about SBI Creditcard billing cycle.
    My billing date is 22May and payment due date is 12June.
    Consider below statement.
    15 May online purchase — 10,000 debit
    18 May online purchase — 15,000 debit
    I need to pay 25,000 as per statement.But the first transaction of 10,000 cancelled and got refund of 10,000 on 25 May i.e.,after bill is generated and can see the credit under unbilled transactions as below.
    25May refund from online retailer — 10,000 credit.
    Now by 12June should I need to pay 25,000 totally or paying 15,000 is sufficient as 10,000 is already credited before due date.
    Please help.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Rocky,
      A refund amount to your Credit Card usually gets adjusted against any outstanding amount on your Credit Card. However, as this refund was received after your bill was generated, we suggest that you get in touch with SBI customer care to get the exact details regarding this.

      Cheers,
      Team BankBazaar

      Reply
  32. Ankit

    I purchased a laptop for 35500 rs on flipkart on EMI through SBI credit card. How ever I canceled the order and the amount was refunded back in the same billing cycle.

    How ever the bank has still gone ahead with the EMI. I want to know what can be done for the same.

    Details
    27 june – laptop purchased
    29 june- order canceled
    1 july- amount refunded to card

    Billing date is 14th july

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Ankit,

      Generally, banks do not reverse EMIs that have already been initiated. However, the amount of credit that has been added to your Credit Card account can be used to pay those EMIs. We suggest that you check with your bank if there is any way the EMI can be cancelled. If not, you will have to allow the EMI to be debited from your account. The amount credited for your purchase can help pay your EMI if you don’t make other purchases using your Credit Card.

      Cheers,
      Team BankBazaar

      Reply
  33. Sagar

    Hello sir,
    I have buy mobile fron flipkart of 5999 Rs . Unfortunately order was cancelled by Merchant.
    And i have buyed this Phone Though EMI Axis bank.
    As I have not cancelled EMI when it was given by Merchant. Now bank is telling to pay whole EMI. Because of just not Cancelled on Time when Refunded by merchant.
    As i have alredy payed half of money and now 3096.45 Rs are left and i cancelled it.
    Now bank is Telling to pay 3096.45 Rs. What should i do for refund kindly please help.
    Thankyou

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Sagar,

      Generally, banks do not reverse EMIs that have already been initiated. We suggest that you check with your bank if there is any way the EMI can be cancelled. If not, you will have to allow the EMI to be debited from your account. The amount credited for your purchase can help pay your EMI if you make other purchases using your Credit Card.

      Cheers,
      Team BankBazaar

      Reply
  34. Suman

    I was trying to book tickets from IRCTC on my SBI Credit Card on 31 july but ticket not booked due to berth preference and fund (RS 5600) get debited from my credit card and incuded on my next billing statement on 2 august and now i have to pay (rs 19000 including some other amount) billing amount on due date 22 august , if the fund will get refunded on my credit card before 22 august of irctc then i have to pay 19000-5600 or total 19000?????

    Reply
    1. Team BankBazaar Post author

      Hi Suman, You can show your bank the screenshot of the transaction that failed and they will see that the money has been charged to your account. In this case, they may not be able to reverse the amount fully, but perhaps you can work out a deal with them to set off the amount of Rs. 5,600 in your next billing cycle for any purchases you might have in the future. Cheers, Team BankBazaar

      Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Shrikant, As far as we know, one can demand a charge back only for fraudulent transactions. However, if you have made a purchase, cancelling your order will result in a refund to your Credit Card or you can to talk to the vendor to see if they are willing to reverse the charge. Cheers, Team BankBazaar

      Reply
  35. geeta

    While making a payment using ATM card at Vijaya Diagnostics, Hyderabad, the person at the counter told that the transaction got declined and asked me to swipe again. It resulted in double payment. The respective POS Bank with whom Vijaya Diagnostics is having a/c, i.e., HDFC Bank confirmed that the amount was credited twice with Vijaya Diagnostics. But, they are not willing to refund me and asking me to approach customer care of my ATM card bank which is SBI. They are telling that my banker should raise a request for credit back of the amount to HDFC which will debit the Vijaya Diagnostics a/c for reversal. Kindly guide the proper way of getting my refund back. It has been more than a month since my a/c was debited twice wrongly.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Geeta, Please raise the issue with your bank. They will help with the refund. Cheers, Team BankBazaar

      Reply
  36. kevin

    hi,this is kevin who got a credit card from a reputed HDFC bank and bought a new mobile worth of 18k in EMI and also took cash of 17k from the atm it was happened in the month of april 2016 and till april 2017 i was paying an EMI of 3k to 5k frequently but still my cc collection agent told i have a balance of 49k + how is it possible??? if i could have left paying emi in some random month and payed it in the very next month so .why the payback amount is so high which is not affordable for me and is there anyway to negotiate and close the credit card account , or I should lodge complaint legally or should commit suicide,coz for money of 35 thousand i have payed 40 k and they are asking 49 k more.
    please do reply

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Kevin, Please request your bank to give you a break up of your transactions. This will tell you how much interest has been charged for your Credit Card balance. Banks can charge as much as 36% interest per year on any unpaid amount on your Credit Card. We suggest that you read the terms and conditions of your Credit Card to understand the interest charges. Try and check with your bank to see if they will allow your total balance to be converted to EMIs. If not you could consider a balance transfer to another bank. Cheers, Team BankBazaar

      Reply
  37. nagendra

    Hi ,

    There was an unauthorized transactions on my scb credit card yesterday,so i immediately called customer care and blocked the card.Now i want to raise the complaint for the same but cs are telling to wait for 48 hrs to reflect the transactions.What i need to do now to get the money back?

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Nagendra,

      Unfortunately you cannot really reverse charges on your Credit Card once it has been swiped. However, the good thing is that you brought this to the bank’s attention. Yes, it does take a day or two for the transaction to reflect in your account. You must inform the bank that these transactions were not conducted by you and raise a complaint. Once this is done the bank will give you a turnaround time until they investigate this matter. If they find out that these transactions indeed weren’t done by you then you will be given a “provisional credit” facility in your account and you won’t have to pay for these unauthorised transactions.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  38. ysvraman

    i paid an amount of rs37000 for the new fullfill insurance to the exide life insurance on 5-09-2017, cancel this transaction

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi ysvraman,

      It seems like you’re trying to cancel a payment made on your Credit Card. Please note that payments once made on your Credit Card cannot be canceled. We recommend speaking to the insurance firm if you have made a wrong payment. They will then have to cancel it at their end.

      Cheers,
      Team BankBazaar

      Reply
  39. Gautam Jaiswal

    Hi

    i am gautam jaiswal online payment hdfc credit card yatra.com it is possible to reverse the my money?

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Gautam Jaiswal,

      If it was a transaction made by mistake, you could ask Yatra.com to refund the amount. Transactions that are not fraudulent might not be reversed by the bank.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
  40. Jagraj Singh

    I booked a holiday on GoIbibo from my HDFC credit card. At the checkout, I paid the GST amount from my SBI debit card. After a dispute, GoIbibo refunded the GST amount on my HDFC Credit card. I have received the message from HDFC regarding the reversal but the amount is still not refunded in my card. I have rechecked my statement many times but the amount is not refunded. Please guide

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Jagraj Singh,

      Please check with GoIbibo if the amount was transferred from their end and request them to provide a transaction reference number. You can use this reference number to cross-check with HDFC.

      Good luck.

      Cheers,
      Team BankBazaar

      Reply
  41. Francisca Lobo

    My card has been swiped twice a couple of times. Fortunately the first transaction has always been an error. How can you tell whether it’s gone through or not? Easy. You get a notification on your phone. I also used to be nervous about Credit Cards earlier but I’m not anymore because all Credit Cards come with insurance. So, as long as you inform the Credit Company within the predesignated cut off time to bring incorrect charges to their attention, you’re safe.
    Hope my experience helps other card users. 🙂

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Francisca Lobo,

      Thanks for sharing your experience with us. We’re sure you’ll enjoy our forum as well. Do check it out.

      Cheers,
      Team BankBazaar

      Reply
  42. KAPIL SHARMA

    Fraud transaction on my SBI Credit card
    Credit card fraud

    I received a telephone call on 23 September 2017 at around 11:40 am from a lady named to be Sakshi Sharma (true caller showed Ponnu Kumar) from cell no. , requesting for my SBI CREDIT card no. ending with 7190 details including card number, my date of birth, card expiry date, cvv number, house address, etc.She said the information is required for verification to credit 4000 welcome reward point (each point worth Rs. 2/-) in my newly issued SBI credit card Account on 21 Sept 2017. I provided all the required information. Within a few minutes, I received again a call from her to tell the number, which she had sent by SMS. I gave that number also, without realizing that number was OTP for online purchase. Immediately at 11:41 am. I received a SMS informing “Transaction of
    Rs 4,000 and Rs. 3,950 totalling to Rs. 7,950 in two transactions made on SBI credit card xxxx at on 23 Sept 17”. I realized the fraud case very late and thus informed the SBI Card Customer Care Executive on 30 September 2017 at around 8:00 am of the fraud and got the card blocked. I shall be grateful if you can stop the delivery of the items ordered and also arrange to refund the amount of Rs 7,950 to my credit card. I am sorry for the inconvenience caused. Please help me to get my money back.

    I have already registered a FIR with Naraingarh police ( Distt. Ambala).

    Regards
    Kapil Sharma
    8295115917

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi KAPIL SHARMA,

      Credit Card fraud is on the rise, and that’s why banks often intimate customers to avoid providing any information regarding their card or account via a telephone call. However, what’s done is done. Your bank will now refute these transactions with the merchant vendor and create a dispute. Your bank will be able to give you a timeline as to when this issue will get resolved. However, please note that they will not be able to credit this amount directly to your account at the moment.

      Please get in touch with the SBI customer care to get more details on how they plan to deal with this issue.

      All the best.

      Cheers,
      Team BankBazaar

      Reply
    2. ankita

      hi kapil,
      same thing happened to me yesterday. Can you tell me is you got any assurance of getting lost money back?

      Reply
  43. Sathish

    Dear Sir,

    I purchased Sony TV on 0% EMI But Merchant give me a Receipt of 14% Interest Rate by today.
    I call HDFC Credit Card Section, They have no View for EMI option & did not Cancel EMI & they say it was Chargeable after showing a EMI Option.

    I said I paid Fully in my statement Cycle. But They say it was chargeable for one my EMI & processing as a foreclosure.

    What I do. (purchase Date 05th Oct, Cancel process date also 05th Oct

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Sathish,

      Banks do charge processing fees if you opt to pay back through EMI. Talk to your bank to see if this can be waived off since you are planning to pay it in this cycle itself.

      Cheers,
      Team BankBazaar

      Reply
  44. Constancio Rodrigues

    Hi,
    A fraud was done on my sbi credit card and as soon as in received my otp and the debit messages I called the bank immediately.
    The card was also blocked and I received an email confirmation as well for the same.
    After 3 days I called the bank again and asked them for details they said it will take 120 days for the dispute to be resolved and I will have to pay 40,000 in the mean while.
    I told them I cannot make the payment.
    They told me to make payment in installments.
    If the payment itself is in dispute do I still need to make the payment ??.
    If I do not make the payment does it impact my credit score and do I have to make the payment for charges.

    Reply
    1. Team BankBazaarTeam BankBazaar

      Hi Constancio Rodrigues,

      We are so sorry to hear about your situation. If you are certain that this is fraud, then you can speak to your bank about not having to pay this amount. And since they have confirmed that this amount is “disputed”, you could wait until their investigation is completed and then take a call. Request them to provide you with a “provisional credit” if possible so you don’t have to pay this amount right now.

      All the best.

      Cheers,
      Team BankBazaar

      Reply

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