Things that can go wrong with your CIBIL report

By abithadeepak | December 5, 2008

There are quite a few things that could be incorrectly recorded in the credit information reports that are stored with CIBIL. Here are a few instances, detailed for your understanding.

Confusion of names: There can be lakhs of names that are similar in the CIBIL database. Things can go haywire if a person with your name has defaulted and all his defaults get recorded in your file. There was one instance, which a loan applicant reported, her name Anju Jadeja was confused with Anjum Taneja. Turns out Anjum Taneja passed away tragically in a freak accident, with nobody able to identify her, till Bank authorities decided to investigate the applicant after CIBIL corrected and ratified Anju Jadeja’s credit report. Till that point in time, the bank had put down her bouncing cheques, as default payments, issuing warnings etc. on deaf ears. Today Anju is a relieved woman.

Human input error:The information that goes from the banks to the CIBIL on a default may have been erroneous due to simple input error by one of the bank employees. There was this instance, when there was an accidental default a month overdue payment of 18,000 of one Tanushree Omkar, which she cleared the next month. However, the record that went to CIBIL, had two additional zeros, which made the default amount to 18L!!

Identity Theft: This is the most serious of all causes of errors and can have a disastrous impact on a person’s credit profile. In recent times, identity thefts are on the rise. Right from a petty shopkeeper who swipes your card several times to sneak in an unofficial payment or track credit card details, which he can exploit, to a terrorist who wants to access a billionaire’s account in a remote corner of the world, identity theft is becoming a serious crime that needs check. If you are a victim of identity theft like Anupam Shekar was, then it is time to get your financial log in order. Keep track of all the cards that you use or do not use. In Anupam’s case, an impostor had somehow captured his Pan Card details (he later recalled, that someone had wanted to deliver a mail from his local bank only on the basis of an Identification and had been examining the Pan card given with great curiosity. It was then that it struck him that anyone could access his mailbox in the huge apartment complex he resided in.) and opened an account with a bank entering all the details he had gathered on him by accessing his mailbox. Anupam did not know for a long time about this until he decided to apply for a new credit card and his bank rejected him outright labeling him a defaulter. Anupam had to go to great lengths spending precious time and energy to clear his name. Apparently the impostor opened an account directed all transactions to another address, got a free credit card on that account and spent indiscriminately until the card was locked by the bank due to several defaults. The account was frozen but the impostor walked away scot free to scout for his next victim, but not before Anupam Shekar’s credit report was tarnished beyond repair.

It is the need of the hour for CIBIL to allow access to an individual’s credit report not only on cases when the fact needs to be verified but also as a way for individuals to keep tab on their money inflow and outflow. This will help them weed out errors, clarify facts and even identify impersonations before its too late.

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14 thoughts on “Things that can go wrong with your CIBIL report

  1. Abitha

    Hi Nitin,

    Thanks for dropping by. To correct possible errors in your cibil report, please get in touch with CIBIL by calling their help desk numbers at 1800 – 224 – 245 or +91 -22 6638 4600 / 2281 7788 provided in their website, http://www.cibil.com. You could also drop in an email at info@cibil.com referring your credit report’s control number. It is important to mention your report’s control number, which you can obtain from the bank that rejected your loan application – Barclays Bank. When attempting to clarify the information on your credit report, you need to inform CIBIL about the exact nature of the discrepancies in the report that you have been made aware of, by the bank.

    Please read our recent post for more details: https://www.bankbazaar.com/guide/fixing-errors-in-your-cibil-credit-report/ Thanks.

    Cheers
    Abitha

    Reply
  2. NITIN SINGH

    my name is Nitin Rajbahadur singh my d-o-b 22-12-1981. my pan no BTNPS4302Q .i had applied for a personal loan from Barklays bank around 1 month ago and the executive told me that your application is rejected due to cibil report though i have not done any default . so how can i find my cibil report from cibil. please help me out as soon as possible.

    Reply
  3. Soma Sen

    Though I have never defaulted in any credit card payment, my Car Loan application has been rejected by 2 different banks due to a faulty CIBIL report. I have requested for the details from the CIBIL oofice and still waiting for the reply.

    My question is why CIBIL is uploading data and sharing the same with the lending institutions without verifying the authenticity of the fact? I also want to know why the consumers will suffer for such inauthentic reports shared by CIBIL?

    Please let me know how and where can I lodge a complaint against CIBIL procedures.

    Reply
  4. Soma Sen

    Though I have never defaulted in any credit card payment, my Car Loan application has been rejected by 2 different banks due to a faulty CIBIL report. I have requested for the details from the CIBIL oofice and still waiting for the reply.

    My question is why CIBIL is uploading data and sharing the same with the lending institutions without verifying the authenticity of the fact? I also want to know why the consumers will suffer for such inauthentic reports shared by CIBIL?

    Please let me know how and where can I lodge a complaint against CIBIL procedures.

    Reply
  5. Vinay Ujjannavar

    Hi,

    I had recently applied car loan with SBI, who rejected my loan due to CIBIL status being shown as "WRITTEN OFF". This was the status with two credit cards. One with ICICI and other with Deutsche Bank. With ICIC, due to disputes I had not made a payement, and outstanding went to 57K. So in order to get it cleared I made a forceful setllement amount of 17K which actually is not my transactions. But still I made it, with no way out. But in case of Deutsche bank, I had made a settlement of 20k as against 28K of outstanding. After making the settlement, I still used to get statements. On enquiring, the customer care said that, the settlement is done, and the staements are autogenerated, so please ignore them. Now after 7 months, I come to know that I have an outstanding of 16K for that card as reported by the CIBIL. When I contact the bank, they say they are not sure how long will it take to zero in the account and update the CIBIL to zero!!!!!!. But at the same time, till they update, my outstanding will go on incresing and the same will be reported to CIBIL. I am left in a soup with no idea what to do. I really dont know now, whom to approach for loan, and untill when do I wait to wait to get a clean record from CIBIL. Can anyone please advice me????

    Reply
    1. rajen nair

      I too have similiar problem wth american express even though i had no outstanding their cibil report says Rs.5600 and also written off. Since i did not get any reply for my letters i called up american express office gurgaon several times and each time they said they dont know how to solve this as my account is closed in 2003 and they are checking and will let me know how to solve it. There was also a circular from reserve bank of india asking banks not to show report in cibil if written off as they have already taken benifit of it. Can some body let me know the circular or ways so that i can fight them
      best regards' rajen v nair rajennair@hotmail.com

      Reply
  6. Manish

    hI,
    I applied for take over home loan from ING VYSYA Bank to SBI, Bangalore.
    They found everything ok in home loan proposal, except poor creditworthiness which is relecting in CIBIL report.
    In past there was no bad history of delay in payment of loan/ cheque bouncing.
    Past 2 years, I am running with home loan and all EMIs are being paid on time.
    I really feel that there is something wrong in CIBIL report, it can be Confusion of names, Human input error or Identity Theft.

    I request you to check it once again.

    If at all there are problems in creditworthiness then provide me full details of the same, So that I can communicate with the concerned bank and get it cleared.

    Can somebody help me in this regards.

    Reply
  7. Manish

    hI,
    I applied for take over home loan from ING VYSYA Bank to SBI, Bangalore.
    They found everything ok in home loan proposal, except poor creditworthiness which is relecting in CIBIL report.
    In past there was no bad history of delay in payment of loan/ cheque bouncing.
    Past 2 years, I am running with home loan and all EMIs are being paid on time.
    I really feel that there is something wrong in CIBIL report, it can be Confusion of names, Human input error or Identity Theft.

    I request you to check it once again.

    If at all there are problems in creditworthiness then provide me full details of the same, So that I can communicate with the concerned bank and get it cleared.

    Can somebody help me in this regards.

    Reply
  8. Foreclosure Help

    That is fantastic. I learned so much from your post and am looking over the rest of your blog now. I will let others know about your blog

    Reply
  9. boruah dulal

    There are so many advencers in the financial sectors, this is one of the extreme one , which i think to be explore every where and related persons highly benefited with it.

    Reply
  10. Stop Foreclosure

    I am so happy I found your blog. The information on your blog needs to be discovered so I have added you to my Google News Reader. I really look forward to reading more posts from you. Keep up the good work!

    Reply
  11. balveer

    hi friends,

    I applied for homeloan, i got a message my cibil history is in debt of 36k. but i never had any credit card nor i did a transaction in credit card or i never took any personal loan in my life.. please let me know how to approach is problem. Any help informatoin would be very much thankfull.

    Reply
  12. sandeep

    what is the use of just writting on the blog itself, we are not getting any help from anybody from where we can make our cibil record to normal even we have made the payments and the related banks are not responding. every one cant go to consumer court. please someone here can help us. i hv made 2 settlements 2 years back and i have got the no objection certificate from the banks but in cibil it says written off. what it tht

    Reply
  13. NITASHA

    I RECENTLY STARTED USING MY CREDIT CARD. BUT DUE TO SOME INFORMATIONAL DELAY I CUDNT PAY SOME 2OO RUPEES . I DINT KNOW ANYTHING ABOUT CIBIL.NOW I AHVE APPLIED FOR CIBIL AT 4 PLACES. AND MY CASE GOT REJECTED DUE TO POOR CIBIL REPORT. I WANT TO KNOW WHETHER WITHDRAWING MY CREDIT CRD WOULD BE OF ANY HELP AND WHETHER I AM GOIN TO FACE THIS PROBLEM FOR WHOLE OF MY LIFE?

    Reply

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