Bankers are asked to focus on customer relationship

By | June 2, 2011

According to a recent press report Dr K. Ramakrishnan, Chief Executive Officer of Indian Banks’ Association (IBA) said that bankers should be customer-oriented and sensitized.

Addressing the members of the Bankers’ Club of Mangalore, he said the relationship between a banker and customer should be like that of the host and the guest. He also said that innovation, passion and conviction towards the customers are necessary at present and that bankers have to be proactive towards the customers in giving them better services.

He also said that the biggest challenge for bankers are the delay in decision making and that customers often complain on timelines which are not followed.

Mr. Ramnath Pradeep, Chairman and Managing Director of Corporation Bank and Honorary Chairman of Bankers’ Club of Mangalore, said financial inclusion is a huge opportunity for the banking industry.

He also said that the future of banking lies in rural areas. The RBI has planned to increase the number of banks in the rural areas by the end of this financial year. The RBI wants to offer services such as Savings accounts, Current accounts, fixed deposits Recurring deposits, Home Loans, Automobile loans, Mortgage loans, Personal loans, Share trading accounts etc to the people of the rural areas.

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About Pradeep Yuvaraj

Pradeep Yuvaraj is a Co-Founder and Director at Finerva Financial Solutions Private Limited, a financial education company focused on personal finance education. He has penned over 250 articles relating to Personal Finance and clocked over 500 hours of educating individuals on managing personal finance. He is a serial entrepreneur and has been associated with 7 Start-ups. His entrepreneurial experience spans industries as varied as Education, Gas Engineering, Automobile Design, Software development and more recently a Pure play presentation design company. Prior to turning entrepreneur in 2005, he has worked for 3 of the top ten companies of the world - Shell, ExxonMobil and Total SA. This experience included handling Branch Operations, Channel Sales and Business Development across 5 states over a period of 8 years. He holds an MBA from Symbiosis and an Electronics Engineering Degree from the University of Pune.

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